R&D IT Strategy & Portfolio Lead

SERVIER MONDE

Boston (MA)

Hybrid

USD 163,000 - 186,000

Full time

14 days+

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Job summary

Servier in the U.S., based in Boston, seeks a Senior Manager, US IT Business Partner for R&D to enable and support US Research and Clinical Development with secure digital and data solutions. You will partner with the DDAI team to align local demand with global strategy, manage the US R&D application portfolio, and drive governance, architecture, and compliant operations.

The role requires 5–7+ years in a technical pharma/life sciences setting, strong enterprise architecture knowledge,

Qualifications

Proven experience (5-7+ years) working in a technical role within the pharmaceutical or life sciences industry.
The ideal candidate has experience with Research and Development systems, laboratory and clinical processes, and regulated operating environments.
Technical & IT Skills: Strong understanding of enterprise architecture principles, application portfolio management, systems integration, data flows, infrastructure dependencies, and cybersecurity considerations across global and local environments.
R&D Platforms: Experience supporting and governing R&D technology platforms such as ELN, LIMS, scientific data management, collaboration tools, reporting platforms, and clinical or regulatory systems.
Architecture Impact Assessment: Ability to evaluate and communicate the impact of business demand on application, data, integration, infrastructure, and support models, and to align priorities with Global and US architecture standards.
Service Management: Hands-on knowledge of incident, request, problem, change, and release management processes, including Service Desk ticket tracking, escalation management, root cause analysis, KPI monitoring, and service level reporting.
Process & Governance: Experience working within established global and local operating processes, with the ability to standardize support workflows, document procedures, and drive governance and compliance across internal teams and external vendors.
Project and Demand Management: Capable of managing competing priorities, timelines, resources, risks, and dependencies across multiple initiatives, while balancing urgent local needs with longer-term global roadmap commitments.
Communication: Ability to translate complex technical, operational, and architectural topics into clear recommendations for scientific stakeholders, business leaders, and IT partners.
Relationship Management: Proven ability to build trust with cross-functional teams, including Global R&D, global IT, Enterprise Architecture, Service Desk (US and global), vendors, and local research leadership, to drive alignment, prioritization, and adoption.

Responsibilities

Portfolio Management: Manage Servier’s portfolio of US R&D technology assets, including roadmap planning and lifecycle management for applications such as Electronic Lab Notebooks (ELN), Laboratory Information Management Systems (LIMS), and scientific data management systems for analyses and visualizations
Stakeholder Engagement: Act as strategic IT partner for US Research (Oncology, Biochemistry, Pharmacology, etc.) and Clinical Development (Medical Writing, Biometrics, Regulatory) and Global R&D Digital Leader
Strategic Alignment: Apply a "local-by-default, global-by-design" model to balance urgent lab-critical pilots with convergence toward global platforms
Architecture Alignment & Prioritization: Assess and align local business requirements with Global and US enterprise architecture standards, evaluate downstream impact across applications, integrations, data flows, and infrastructure, and prioritize demand to support business continuity, scalability, and compliance.
Compliance & Governance: Ensure technology solutions comply with security, privacy, and quality requirements.
Operational Oversight: Oversee IT delivery and operational support for research and clinical teams, including lab-facing systems and specialized platforms.
Service Desk & Support Governance: Ensures Service Desk performance for R&D by overseeing incident management and process adherence, while partnering with local and global support teams to maintain service levels, improve user experience, and align support services with business needs.
Innovation: Enable rapid, governed proof-of-concepts for emerging digital and AI tools in transparency with Global DDAI and DDIS.