QVC Customer Service Specialist - 2nd Shift

QVC Chesapeake, LLC; United States; Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Health benefits from day 1

401(k)

Tuition reimbursement

Job summary

QVC Group is hiring a Customer Service Specialist to support inbound calls from home in the United States. This remote role requires residing in Virginia or an approved QVC state and offers a full-time schedule with weekend work.

You will resolve inquiries, promote products, and personalize the caller experience while meeting a high-volume environment. Ideal applicants have 12+ months of customer service experience, comfort in a virtual workspace, and the ability to use multiple systems.

Qualifications

• 12+ months of customer service experience.
• Ability to work in a virtual environment.
• Provide own computer and equipment per company requirements.
• Weekend and holiday availability.

Responsibilities

• Handle a high volume of inbound customer inquiries.
• Offer additional products on each customer interaction.
• Assist customers with questions and personalize the experience.
• Process refunds, take payments, place orders, and analyze account data.
• Report to a Customer Service Supervisor.
• Work a set full-time schedule including weekend day and one weekday off.

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

Our Customer Service Specialist supports QVC, and help answer our inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Where You’ll Work

• This role is remote ; job seekers must reside in Virginia or an approved QVC state to be considered. You will work from home.

What You’ll Do

• Busy day handling a high volume of our inbound customer inquiries.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
• Report to an assigned Customer Service Supervisor.
• Work a set full-time schedule, work schedules are not Monday - Friday
• Set work schedule will include one weekend day and one weekday off
• Bilingual Spanish and English speaking opportunity available

What You’ll Bring

• Provide a distraction free work from home environment.
• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Provide your own Microsoft 11 computer and additional required equipment following QVC computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.

This is a remote position.

Hourly: $15.00 - $15.60

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, experience, and geographic location as well as business and market conditions.