QVC Customer Service Specialist

QVC; United States; Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Healthcare from day 1

401(k)

Tuition reimbursement

Employee discounts

Job summary

QVC Group is seeking a Customer Service Specialist to support inbound calls from home. You will solve problems, de-escalate issues, and promote products while handling a high-paced call volume.

The role is remote with a required weekend shift and one weekday off, based in Georgia or an approved QVC state. You’ll join a team across the QVC Group brands with competitive benefits and growth opportunities.

Qualifications

• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Ability to communicate with a variety of styles.

Responsibilities

• Handle a high volume of inbound customer inquiries.
• Offer additional products on each interaction.
• Assist customers with questions while personalizing the experience.
• Process refunds, take payments, place orders, and analyze account data.
• Report to a Customer Service Supervisor and maintain a set schedule.
• Work weekends and holidays as required.

Skills

Customer service

Virtual work environment

Communication skills

Tech savviness

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

Our Customer Service Specialist supports QVC, and help answer our inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Where You’ll Work

• This role is remote ; job seekers must reside in Georgia or an approved QVC state to be considered. You will work from home.

What You’ll Do

• Busy day handling a high volume of our inbound customer inquiries.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
• Report to an assigned Customer Service Supervisor.
• Work a set full-time schedule, work schedules are not Monday - Friday
• Set work schedule will include one weekend day and one weekday off

What You’ll Bring

• Provide a distraction free work from home environment.
• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Provide your own Microsoft 11 computer and additional required equipment following QVC computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.

This is a remote position.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, experience, and geographic location as well as business and market conditions.