Quote & Order Management Specialist

McWane Ductile; Provo (UT); On-site; USD 52,000 - 68,000; Full time

Job summary

McWane Ductile in Provo, Utah, is seeking a Quote and Order Management Coordinator to oversee projects from quotation through final order completion. This on-site role acts as a critical link between customers, sales, engineering, production, scheduling, shipping, and accounting to ensure quotes are accurate and orders are delivered on time.

The ideal candidate is highly organized, detail-oriented and capable of managing multiple projects with precision.

Qualifications

• High school diploma required; associate or Bachelor's degree preferred.
• Minimum of 3 years of experience in order management, project coordination, customer service, inside sales support, estimating, or a related field.
• Experience interpreting technical documents, drawings, specifications, or engineering-related information.
• Proficiency with Microsoft Office applications, including Excel and Outlook.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and priorities simultaneously.
• Experience working within ERP, order entry, or business management systems.

Responsibilities

• Review quotations and ensure project specifications are properly captured in the quotation.
• Prepare cost estimates and pricing proposals that align with customer requirements and company standards.
• Maintain accurate records of all quotations and revisions.
• Analyze engineering specifications, drawings, and project documentation to develop accurate and complete customer quotations.
• Review approved project drawings and customer purchase orders to verify consistency with the original quotation.
• Ensure products, quantities, configurations, pricing, delivery requirements, and special instructions match approved specifications.
• Identify discrepancies between quoted products, approved drawings, and customer purchase orders.
• Requote projects when specification or drawing changes occur.
• Communicate pricing and specification differences to customers in a clear and professional manner.
• Enter and maintain accurate sales orders within company systems.
• Track projects from quotation through order completion and delivery.
• Monitor project milestones and proactively identify potential issues or delays.
• Coordinate with production, shipping, scheduling, engineering, accounting, and sales teams to ensure successful execution.
• Keep internal stakeholders informed of project status, changes, challenges, and opportunities.
• Participate in customer meetings and project review discussions as needed.
• Serve as a primary point of contact for customers regarding quotes, orders, revisions, and project status.
• Provide timely responses to customer inquiries.
• Develop positive working relationships through consistent communication and follow-through.
• Explain specification changes, drawing revisions, and pricing impacts to customers when necessary.
• Crosstrain in key departmental functions to provide backup support and increase team flexibility.
• Assist team members and other departments as needed to meet customer commitments.
• Maintain a collaborative, solution-oriented approach to problem solving.

Skills

Highly organized

Detail-oriented

Time management

Written and verbal communication

Multitasking / project coordination

Customer service orientation

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

ERP systems

Excel

Outlook

Job description

McWane Ductile in Provo, Utah, is seeking a Quote and Order Management Coordinator to oversee projects from quotation through final order completion. This on-site role acts as a critical link between customers, sales, engineering, production, scheduling, shipping, and accounting to ensure quotes are accurate and orders are delivered on time.

The ideal candidate is highly organized, detail-oriented and capable of managing multiple projects with precision.