Hybrid Customer Support & Order Specialist

Ampcus Inc; Buffalo Grove (IL); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Ampcus Inc. is seeking a highly motivated Customer Services Support Operator in Buffalo Grove, IL. The role involves supporting customer inquiries through various channels, including phone and online chat, within a hybrid work model.

The ideal candidate should have 2+ years of customer support experience, strong communication skills, and proficiency in SAP and Salesforce. Join our team to provide excellent service and resolve customer issues efficiently.

Qualifications

• 2+ years of customer support/customer service experience.
• Strong verbal and written English communication skills.
• Authorization to work in the U.S. without sponsorship.

Responsibilities

• Handle customer inquiries through phone, email, and online chat.
• Process orders, returns, credits, debits, quotes, and status updates in SAP.
• Document all customer interactions in CRM.

Skills

Customer service skills

Problem-solving skills

Verbal communication

Written communication

Education

High School Diploma or GED

Associate's or Bachelor's degree

Tools

SAP

Salesforce CRM

Microsoft Office

Job description

Ampcus Inc. is seeking a highly motivated Customer Services Support Operator in Buffalo Grove, IL. The role involves supporting customer inquiries through various channels, including phone and online chat, within a hybrid work model.

The ideal candidate should have 2+ years of customer support experience, strong communication skills, and proficiency in SAP and Salesforce. Join our team to provide excellent service and resolve customer issues efficiently.