Quotation & Customer Success Specialist

Cornerstonebuildingbrandscareers; Deer Lake (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental & vision benefits from

PTO & paid holidays

401k

Life insurance

EAP

Tuition reimbursement

Training & development

Job summary

Cornerstone Building Brands is seeking a Customer Service Representative to facilitate quotations, purchase orders, and work orders while ensuring accurate, timely responses to customer requests. The role focuses on growing sales from current accounts and actively pursuing new business.

You will enter orders in Oracle, coordinate scheduling for multiple plant sites, answer questions, handle claims, and support outside sales with quotes.

Qualifications

• Minimum 2-year post-secondary education preferred; 2+ years of construction products sales experience preferred.
• Bilingual is a plus but not required.
• Previous roofing and wall experience is a plus.

Responsibilities

• Data entry of orders in Oracle with high accuracy.
• Scheduling/delivery coordination for multiple plant sites.
• Product knowledge, answering questions for customer support.
• Responsible for claims & account reconciliation and transactions.
• Responsible for timely communication back to appropriate function.
• Accepting inbound calls to assist with basic customer needs.
• Liaison for manufacturing and customer.
• Learning designated commercial/industrial product line.
• Quoting to assist Outside Sales.
• Must have high math aptitude to calculate Sq Footage, to assist customers when ordering.
• Must have ability to multi-task with high organization skills.
• Must have the ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios.
• Ability to make proactive decisions based on customer needs.
• Proficient in the use of Microsoft Outlook, Word, Excel.
• Project management and negotiation skills.
• Strong oral and written communication skills are required.
• Ability to read building drawings.

Skills

Data entry accuracy

Order coordination

Customer support

Reading building drawings

MS Excel

Math aptitude

Communication skills

Quoting support

Negotiation skills

Education

Two-year post-secondary education

Tools

Oracle

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Cornerstone Building Brands is seeking a Customer Service Representative to facilitate quotations, purchase orders, and work orders while ensuring accurate, timely responses to customer requests. The role focuses on growing sales from current accounts and actively pursuing new business.

You will enter orders in Oracle, coordinate scheduling for multiple plant sites, answer questions, handle claims, and support outside sales with quotes.