Customer Service Representative

Cornerstonebuildingbrandscareers; Deer Lake (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental & vision benefits from

PTO & paid holidays

401k

Life insurance

EAP

Tuition reimbursement

Training & development

Job summary

Cornerstone Building Brands is seeking a Customer Service Representative to facilitate quotations, purchase orders, and work orders while ensuring accurate, timely responses to customer requests. The role focuses on growing sales from current accounts and actively pursuing new business.

You will enter orders in Oracle, coordinate scheduling for multiple plant sites, answer questions, handle claims, and support outside sales with quotes.

Qualifications

• Minimum 2-year post-secondary education preferred; 2+ years of construction products sales experience preferred.
• Bilingual is a plus but not required.
• Previous roofing and wall experience is a plus.

Responsibilities

• Data entry of orders in Oracle with high accuracy.
• Scheduling/delivery coordination for multiple plant sites.
• Product knowledge, answering questions for customer support.
• Responsible for claims & account reconciliation and transactions.
• Responsible for timely communication back to appropriate function.
• Accepting inbound calls to assist with basic customer needs.
• Liaison for manufacturing and customer.
• Learning designated commercial/industrial product line.
• Quoting to assist Outside Sales.
• Must have high math aptitude to calculate Sq Footage, to assist customers when ordering.
• Must have ability to multi-task with high organization skills.
• Must have the ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios.
• Ability to make proactive decisions based on customer needs.
• Proficient in the use of Microsoft Outlook, Word, Excel.
• Project management and negotiation skills.
• Strong oral and written communication skills are required.
• Ability to read building drawings.

Skills

Data entry accuracy

Order coordination

Customer support

Reading building drawings

MS Excel

Math aptitude

Communication skills

Quoting support

Negotiation skills

Education

Two-year post-secondary education

Tools

Oracle

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The primary responsibility of the Customer Service Representative is to facilitate quality and accurate Quotations, Purchase Orders, and Work Orders to ensure customer expectations are exceeded as well as prompt, courteous and professional responses to customer requests. The Customer Service Representative tasked with maintaining and growing the level of sales from current active and past non-active customers, and is able and willing to prospect new business.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Data entry and accuracy being measured for orders into Oracle
• Scheduling/delivery coordinating for multiple plant sites
• Product knowledge, answering questions for customer support
• Responsible for claims & account reconciliation and transactions
• Responsible for timely communication back to appropriate function
• Accepting inbound calls to assist with basic customer needs
• Liaison for manufacturing and customer
• Learning designated commercial/industrial product line
• Quoting to assist Outside Sales
• Must have high math aptitude to calculate Sq Footage, to assist customers when ordering
• Must have ability to multi-task, with high level of organization skills
• Must have the ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios
• Ability to make proactive decisions based on customer needs
• Proficient in the use of Microsoft Outlook, Word, Excel
• Project management and negotiation skills
• Strong oral and written communication skills are required
• Ability to read building drawings

Education / Additional Information

• Minimum 2-year post-secondary education preferred; 2+ years of construction products sales experience plus, but not required Bilingual is a plus but not required Previous roofing and wall experience is a plus

Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran.

All your information will be kept confidential according to EEO guidelines. California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.