Quincy Retail Banker I: Customer Solutions

TD Bank; Quincy (MA); On-site; USD 33,406 - 44,772; Full time

Job summary

TD Bank in Quincy, MA is hiring a Retail Banker I to act as a customer liaison, delivering TD’s Brand promise through financial expertise and consultative advice to help customers with their banking solutions.

The role focuses on educating customers about products, building trusted relationships, handling standard transactions, and identifying opportunities for referrals and cross-sell while maintaining a Legendary Customer experience.

Qualifications

• HS Diploma or GED required.
• 1+ years' experience working with customers or sales.
• Teller experience preferred.
• Must be able to complete teller training upon hire.
• Excellent communication and organizational skills.
• Proficient in Microsoft Office.

Responsibilities

• Educate customers on TD products and services and refer to specialists.
• Build relationships and offer solutions to customer needs.
• Engage in outbound sales and proactive customer assessments.
• Handle teller transactions and maintain accuracy.
• Resolve customer issues and escalate when needed.

Skills

Customer service

Sales experience

Communication

Microsoft Office

Education

HS Diploma or GED

Notary license (Preferred)

Tools

CRM tools

Teller training

Job description

TD Bank in Quincy, MA is hiring a Retail Banker I to act as a customer liaison, delivering TD’s Brand promise through financial expertise and consultative advice to help customers with their banking solutions.

The role focuses on educating customers about products, building trusted relationships, handling standard transactions, and identifying opportunities for referrals and cross-sell while maintaining a Legendary Customer experience.