Relationship Banker I: Consultative Banking & Growth

TD; Johnston (RI); On-site; USD 31,000 - 40,000; Full time

Job summary

The Retail Banker I at TD in Johnston, RI is a customer liaison responsible for delivering TD's brand by using financial expertise to help customers with banking solutions and deposits. You will educate customers on bank products, identify needs, and refer to specialists when appropriate.

You will build relationships, manage multiple tasks in a fast-paced store, and maintain strong communication. The role requires HS Diploma, 1+ years in customer service or sales, teller training on hire, and

Qualifications

• HS Diploma or GED.
• 1+ years’ experience working with customers and or sales in any capacity or equivalent demonstrated through volunteering, education, military experience preferred.
• Teller experience preferred.
• Must be able to complete teller training upon hire to take customer transactions.
• Demonstrated ability to engage in customer conversations while educating them on products and services preferred.
• Demonstrated organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and effective problem solving.
• Proficient in Microsoft Office.
• Notary License (Preferred)

Responsibilities

• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice.
• Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect.
• Serves as a Customer advocate in improving customer financial confidence, providing customer resolution, proactive tips and insights on saving time & money.
• Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store.
• Engages in lobby leadership by orchestrating customer flow, warmly welcome, discover initial needs and guides customer appropriately.
• Understands customer preferences with banking and educates Customers on self-service options that meet their needs.
• May act as a point of escalation for Customer questions or concerns.
• May perform a variety of teller transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.
• Contributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location.
• Executes with excellence by adhering to all risk and control policies/procedures.

Skills

Excellent communication skills

Customer service orientation

Education

HS Diploma or GED

Notary License (Preferred)

Tools

Microsoft Office

Job description

The Retail Banker I at TD in Johnston, RI is a customer liaison responsible for delivering TD's brand by using financial expertise to help customers with banking solutions and deposits. You will educate customers on bank products, identify needs, and refer to specialists when appropriate.

You will build relationships, manage multiple tasks in a fast-paced store, and maintain strong communication. The role requires HS Diploma, 1+ years in customer service or sales, teller training on hire, and