Quick Service Restaurants (QSR) Lead

Eataly; Santa Clara (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Employee discounts

Job summary

Eataly Silicon Valley in Santa Clara is seeking a QSR Lead to supervise day-to-day operations at the quick service counters. You’ll oversee guests, team members and vendors to ensure high hospitality standards are met.

You will train and mentor staff, manage supplies and inventory, and ensure accurate transaction handling while upholding safety and sanitation requirements across the department.

Qualifications

• 2+ years of lead or supervisory experience in food service.
• Math skills and ability to handle money accurately.
• Strong knowledge of steps of service.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production.
• Knowledge of Italian cuisine and beverage preferred.

Responsibilities

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure operations run smoothly and hospitality standards are met.
• Trains, motivates, mentors and organizes team members.
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager.
• Monitors inventory, checks orders and distributes supplies as needed.
• Manages transactions and ensures accurate accounting.
• Records shift notes and assists with scheduling when needed.
• Ensures department complies with quality, health, safety and sanitation standards.
• Documents, investigates and resolves guest incidents.
• Performs other duties as required or assigned.

Skills

Leadership

Cash handling

Steps of service

Communication

Coffee knowledge

Italian cuisine

Education

High school graduate or equivalent

Post-secondary degree preferred

Job description

Quick Service Restaurants (QSR) Lead

Eataly Silicon Valley 2855 Stevens Creek Boulevard, Santa Clara, CA
95050, United States Full-time

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Trains, motivates, mentors and organizes team members
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves guest incidents
• Performs other duties as required or assigned

Qualifications

• High school graduate or equivalent; post-secondary degree preferred
• 2+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register
• Paid Time Off
• 401K with match
• Free family meal daily
• Discounts at Eataly
• and more!

Compensation: Pay Range is set at $21 – $23 an hour. (No Tips)

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws.Eataly also prohibits harassment of applicants and employees based on any of these protected categories.It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.