Quick Lane Service Concierge & Sales Advisor

Saxon Fleet Services; Inver Grove Heights (MN); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off

Paid Training

Employee Vehicle Discount

Wellness Program

Growth Opportunities

Discounts on products and services

Job summary

Saxon Auto Group is seeking a Quick Lane Advisor to join the Inver Grove Ford Quick Lane Department in Inver Grove Heights. The ideal candidate will have background in automotive service sales, retail, or customer service, with dealership experience preferred but not required as training is available.

The role offers a salary range of $60,000 to $120,000 per year, with comprehensive benefits and opportunities for growth within a busy service environment.

Qualifications

• Organized, friendly personality.
• Demonstrated ability to manage others.
• Strong time-management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Proven record of service and sales success.
• Strong customer-satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer's experience and complete assignments to leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work among technicians efficiently.
• Answer questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above standards.
• Assist in diagnosing vehicle problems; order parts and tools as needed.
• Oversee warranty claims administration and supervise service department staff.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and standards; ensure legal compliance.
• Maintain good relationships with factories and a positive staff environment.
• Collaborate with upper management on hiring and discipline decisions.

Skills

Organized

People management

Time management

Customer communication

Professional appearance

Service & sales

Customer satisfaction

Team oriented

Self-motivated

Valid driver's license

Job description

Saxon Auto Group is seeking a Quick Lane Advisor to join the Inver Grove Ford Quick Lane Department in Inver Grove Heights. The ideal candidate will have background in automotive service sales, retail, or customer service, with dealership experience preferred but not required as training is available.

The role offers a salary range of $60,000 to $120,000 per year, with comprehensive benefits and opportunities for growth within a busy service environment.