Quick Lane Advisor
Hiller Ford Inc
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Benefits offered by this job
Job summary
Hiller Ford Inc. in Franklin, WI, is seeking a dependable Quick Lane Advisor to join our growing service team. You will help customers understand maintenance needs, coordinate service and repairs, and ensure smooth visits in a busy dealership environment.
The role emphasizes customer service, clear communication, and teamwork with the service team. We offer training, a supportive environment, and opportunities for growth in a family-owned, high-volume Ford dealership.
Qualifications
- High school diploma or equivalent required.
- Customer service or automotive experience preferred.
- Strong communication and organizational skills.
- Interest in vehicle maintenance and automotive service.
- Ability to multitask in a fast-paced dealership environment.
Responsibilities
- Greet customers and accurately document service needs.
- Explain maintenance recommendations clearly to customers.
- Prepare service estimates and obtain approvals before work begins.
- Coordinate service with technicians and parts department, manage RO's.
- Support CSI goals and promote maintenance options to customers.
Skills
Education
Tools
Job description
Hiller Ford is growing—and we're looking for a motivated, customer-focused Quick Lane Advisor looking to grow with us!
Hiller Ford has proudly served the Milwaukee and Franklin communities since 1954, when Ken Hiller opened the dealership—originally named Hales Corners Motors—before relocating to its current location on Highway 100 in 1959. As the surrounding communities grew, Hiller Ford expanded into one of Wisconsin's largest Ford dealerships and has earned Ford's prestigious President's Award 19 times for outstanding customer satisfaction and sales excellence.
Family-owned and community-focused for over 70 years, Hiller Ford continues its commitment to delivering exceptional service while creating rewarding career opportunities for its employees.
We are seeking a dependable, personable, and self-motivated Quick Lane Advisor to join our growing service team.
As a Quick Lane Advisor at Hiller Ford, you will play an important role in delivering an exceptional customer experience by helping customers understand their vehicle maintenance needs, coordinating service and repairs, and ensuring every visit runs smoothly. This position is ideal for someone who enjoys working with people, has an interest in automotive service, and thrives in a fast-paced dealership environment.
Monday-Friday | 8:00 AM - 5:00 PM, Occasional Saturdays 7 AM - 1 PM
- Family-owned dealership serving the community for more than 70 years
- Ford President's Award-winning dealership recognized for customer satisfaction
- Ongoing training and professional development opportunities
- Experienced management and service team dedicated to your success
- Stable, high-traffic dealership environment
- Supportive leadership team with long-tenured managers focused on your growth
- Opportunity to be part of the Hiller Ford Family
- Greet customers, listen to their concerns, and accurately document vehicle service needs
- Explain recommended maintenance and services in a clear, professional manner
- Prepare service estimates and obtain customer approvals before work begins
- Keep customers informed of service progress and any additional recommendations
- Review completed work with customers and ensure satisfaction
- Create, manage, and maintain accurate repair orders
- Communicate effectively with technicians and the parts department
- Schedule appointments and help manage daily service department workflow
- Coordinate OEM parts and assist customers with FordPass-related questions
- Ensure service visits are organized and completed efficiently
- Verify warranty coverage and vehicle information using Ford OASIS
- Follow dealership warranty documentation procedures and requirements
- Communicate applicable recalls and service campaign information to customers
- Recommend appropriate maintenance and repair services based on vehicle needs
- Promote Ford Protect products, service specials, and available maintenance options
- Support Customer Satisfaction Index (CSI) goals and overall service department performance
- Build lasting customer relationships through honest recommendations and professional service
- Process customer payments, invoices, and service documentation accurately
- Maintain a clean, organized, and safe work environment
- Follow all dealership policies, safety procedures, and applicable regulations
- Uphold Hiller Ford's standards for professionalism, customer care, and service quality
- High school diploma or equivalent
- Customer service or automotive experience
- Basic automotive knowledge and an interest in vehicle maintenance
- Strong communication and organizational skills
- Ability to multitask and prioritize responsibilities in a fast-paced environment
- Professional, customer-focused attitude
- Dependable, organized, and committed to providing excellent customer service
- Previous Ford dealership or automotive service experience
- Familiarity with Ford OASIS, FordPass, and SYNC
- Experience with CDK dealership management software
- Previous automotive sales, service advising, or technician experience
- Strong time management and problem-solving skills
- Ability to recommend services while maintaining a customer-first approach
- Competitive hourly compensation plus performance-based bonuses (based on experience)
- Monday-Friday schedule with occasional Saturdays
- Health, dental, vision, short-term disability, life, critical illness, and accident insurance options
- Retirement plan options
- Paid time off and holidays
- Paid training and ongoing professional development opportunities
- Employee vehicle purchase and service discounts
- Modern, well-equipped shop and service facilities
- Supportive leadership team with experienced, long-tenured managers
- Stable, respected dealership with a strong commitment to the community since 1954
- Opportunities for career advancement and long-term success
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