Queue Support Specialist

Paycom; Jacksonville (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Paycom in Jacksonville, FL is seeking a Queue Support Rep to serve as the primary contact for assigned customer accounts, providing responsive support and timely resolution of inquiries and service issues. You will coordinate service requests with affiliate partners, schedule services, and maintain accurate records in Outlook and CRM systems while building strong relationships with partners and customers.

The role requires a high school diploma, 2+ years of customer service or dispatch

Qualifications

• High school diploma or equivalent.
• 2+ years in customer service or dispatch.
• Experience in fire protection, life safety, facilities services, or service industry is a plus.
• Strong customer service and relationship-building skills.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word) and CRM or work order management systems.

Responsibilities

• Coordinate and follow up on work orders with affiliate partners to ensure timely completion.
• Communicate with affiliates and customers via phone and email to schedule services, obtain documentation, and provide status updates.
• Support Account Managers by coordinating affiliate communications and assisting with customer service requests.
• Build and maintain strong relationships with affiliate partners through regular communication.
• Manage high-volume email correspondence and maintain accurate records using Outlook and internal systems.

Skills

Customer service

Dispatch coordination

Account support

CRM experience

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM systems

Work order management

Outlook

Excel

Word

Job description

Paycom in Jacksonville, FL is seeking a Queue Support Rep to serve as the primary contact for assigned customer accounts, providing responsive support and timely resolution of inquiries and service issues. You will coordinate service requests with affiliate partners, schedule services, and maintain accurate records in Outlook and CRM systems while building strong relationships with partners and customers.

The role requires a high school diploma, 2+ years of customer service or dispatch