Queens Borough Manager

Department-of-Finance; New York (NY); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

55a Program

Public Service Loan Forgiveness

Residency assistance

Job summary

The NYC Department of Finance is seeking a Borough Manager for the Queens Business Center. You’ll oversee day-to-day operations, lead 20+ staff, and manage customer service for tax and payment processing.

The role reports to Senior Director and involves collaboration with Adjudications and other divisions. Qualified candidates have a degree with supervisory experience and a track record of policy implementation, performance improvement, and adherence to EEO standards.

Qualifications

• Minimum qualifications include a bachelor’s degree and four years of progressively responsible clerical/administrative experience; 18 months in admin/managerial capacity.
• Alternative: associate degree and five years of experience with 18 months in supervisory capacity.
• Or high school diploma with six years of experience and 18 months in supervisory role.
• Equivalency options allow substitution of credits for experience with limits.

Responsibilities

• Make sound decisions for efficient processing of tax documents and payments.
• Direct staff to assist the public and maximize resources.
• Act as Chief Customer Service agent resolving complex issues with the Adjudications Division.
• Ensure staff provide high standards of customer service and manage Leave/Time policies.

Skills

Accountability

Leadership

Decision making

Education

Bachelor's degree

Associate degree or 60 credits

High school diploma

Education/experience equivalence

Job description

IMPORTANT NOTE: CANDIDATES MUST BE A DOF EMPLOYEE SERVING PERMANENTLY IN THE ADMINISTRATIVE MANAGER CIVIL SERVICE TITLE OR ARE REACHABLE ON THE CURRENT ADMINISTRATIVE MANAGER PROMOTIONAL EXAM NO. 1552.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF’s Customer Operations Division has oversight of the Department of Finance business centers, City Register's Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.

DOF’s business centers, one in each of the five boroughs, are responsible for communicating amounts due for the processing of tax payments, parking violation payments, and all other charges collected by the department, as well as maintaining quality control of department records and delivering exceptional customer service to individuals seeking information on making payments. The business centers issue releases for individuals whose vehicles have been impounded, enroll customers in payment agreements, and help customers prepare for parking ticket hearings.

Customer Operations is seeking a Borough Manager to serve at the Queens Business Center. The Borough Manager is the primary manager for the Business Center staff and manages the day-to-day operations. Under general direction with a wide latitude of accountability and professionalism for independent initiative and judgment, the selected individual will demonstrate enthusiasm and commitment to be responsible for the overall operation in overseeing and be responsible for 20 plus staff members.

Reporting to the Senior Director, the selected candidate’s duties and responsibilities will include but are not limited to:

• Demonstrate the ability to make sound decisions to ensure the effective and efficient processing of tax documents and payments, parking violations and payments, and all other charges collected by the Department.
• Direct the staff in assisting the public in finding information in all areas under the Department's purview. In addition, assure resources are fully maximized in performing these tasks.
• Act as the Chief Customer Service agent of the center, handling and resolving the most challenging issues and systemic problems, brought before the cashier and customer service staff while articulating the divisional goals. This includes working closely with the Managing Administrative Law Judge in the Adjudications Division and managing the daily operational needs of that division at the Borough Business Center.
• Responsible for assuring the staff provides customer service at the highest standards set by the Department. In pursuit of these standards, the Manager is the primary lead for the proper application of all policies in providing training, evaluating, as well as addressing Time and Leave issues, and applying disciplinary path protocols when needed.
• Demonstrate knowledge of and support for the City's EEO Policy and Procedures, and the Agency's EEO Plans by conducting supervisory meetings at least twice a year and ensure that every employee receives EEO training every two years as well.
• Responsible for making sure that the Business Center processes all work effectively and efficiently by working closely with the supervisory staff in developing specific plans of action to improve performance of employee not meeting their standards.
• Responsible for ensuring the accuracy and timeliness of the weekly and monthly reports.
• Perform special assignments and work with other divisions within the agency as needed, working closely with the Managing Administrative Law Judge in the Adjudications Division, and actively participate in implementing new policies to improve the workflow and production in the Business Center.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

ADM MANAGER-NON-MGRL FRM M1/M2 - 1002C

Minimum Qualifications

1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or

2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or

3. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or

4. Education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in "1", "2" or "3" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

• Possess accountability and leadership qualities and demonstrate commitment to the position, by making sound decisions.
• Work well with complex and confidential issues.
• Ability to apply integrity and appropriate discretion and judgment, while balancing multiple tasks at times.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.