Quality Assurance Supervisor: Lead QA & Team Development

DHL Air (UK) Ltd; Litchfield Park (AZ); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

Generous PTO

Job summary

DHL Supply Chain is seeking a Quality Assurance Supervisor to lead quality activities at a site, overseeing hourly associates and ensuring compliance with the DHL Quality Management System and customer requirements.

The role includes driving internal audits, CAPA, training, and reporting, with a focus on continuous improvement and meeting regulatory standards. Strong communication and data analytics are essential.

Qualifications

• Bachelor's degree preferred.
• Some knowledge of QA preferred.
• People management experience preferred.
• Sufficient computer application experience.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self management.

Responsibilities

• Supports maintenance and continuous improvement of the quality system and procedures.
• Assist with regulatory, customer and third-party audits.
• Track, monitor, and report QA metrics for the site.
• Oversee training and development of site associates for compliance.
• Serve as customer QA contact for issues/initiatives.
• Collaborate with QA management on reporting.
• Ensure regulatory requirements are met daily.
• Maintain customer service and business standards.

Skills

QA knowledge

People management

Data analysis

Communication skills

Training facilitation

Self management

Education

Bachelor's degree

Job description

DHL Supply Chain is seeking a Quality Assurance Supervisor to lead quality activities at a site, overseeing hourly associates and ensuring compliance with the DHL Quality Management System and customer requirements.

The role includes driving internal audits, CAPA, training, and reporting, with a focus on continuous improvement and meeting regulatory standards. Strong communication and data analytics are essential.