Quality Technician

Advantage Technical; Maple Grove (MN); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) Retirement Savings Plan

Employee Assistance Program (EAP)

Commuter/Parking Accounts

Health Savings Account (HSA)

AD&D Insurance

Job summary

Advantage Technical is hiring a Quality Technician in Maple Grove, MN. The role focuses on investigating returned medical devices, conducting tests, and supporting complaint investigations in a regulated environment.

Candidates should have 1+ year in technical/quality roles and familiarity with GCMS or TrackWise. The position requires attention to detail, ability to work in a lab, and collaboration with engineering, manufacturing, and quality teams.

Qualifications

• Minimum 1 year of related technical or quality experience.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong technical writing and documentation skills.
• Experience in a regulated quality environment is a plus.
• Experience with complaint management systems such as GCMS or TrackWise preferred.

Responsibilities

• Investigate returned pacemakers and analyze reported product complaints.
• Perform product testing, root cause investigations, and failure analysis.
• Document findings accurately in complaint management databases.
• Maintain product traceability throughout the investigation process.
• Collaborate with engineering, manufacturing, and quality teams.
• Review complaint information and obtain additional details when needed.
• Prepare investigation reports and supporting documentation for approval.
• Support updates to testing procedures and quality processes.
• Identify opportunities for continuous improvement in complaint handling activities.
• Maintain a clean, organized, and compliant laboratory environment.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Technical writing

GCMS

TrackWise

Education

High School Diploma or GED

Associate degree in Electronics or related field

Tools

GCMS

TrackWise

Job description

Now Hiring: Quality Technician

Location: Maple Grove, MN

Pay Rate: Up to $26.00/hour

Looking for a detail-oriented technical role where your work directly supports product quality and customer satisfaction? Join a growing quality team and help investigate returned medical devices, conduct testing, and support product complaint investigations in a fast-paced, regulated environment.

Education Requirements

• High School Diploma or GED required
• Associate degree in Electronics or related field preferred

Experience Requirements

• Minimum 1 year of related technical or quality experience
• Proficiency with Microsoft Word, Excel, and Outlook
• Strong technical writing and documentation skills
• Experience in a regulated quality environment is a plus
• Experience with complaint management systems such as GCMS or TrackWise preferred
• Knowledge of basic electrical principles and electronic testing equipment preferred

Job Duties

• Investigate returned pacemakers and analyze reported product complaints
• Perform product testing, root cause investigations, and failure analysis
• Document findings accurately in complaint management databases
• Maintain product traceability throughout the investigation process
• Collaborate with engineering, manufacturing, and quality teams
• Review complaint information and obtain additional details when needed
• Prepare investigation reports and supporting documentation for approval
• Support updates to testing procedures and quality processes
• Identify opportunities for continuous improvement in complaint handling activities
• Maintain a clean, organized, and compliant laboratory environment

Physical Capabilities

• Ability to work in a laboratory setting
• Strong attention to detail and ability to handle small electronic components
• Ability to sit, stand, and perform repetitive tasks as needed

Employee Benefits

• Medical, dental, vision, and pet insurance
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Commuter/Parking Accounts
• People Perks
• Health Savings Account (HSA)
• AD&D Insurance

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer.