Quality System Manager (Manufacturing/ISO 9001 exp. req.)

Oxbo; Town of Bergen (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Full benefits package

Tuition reimbursement

Profit sharing

401k plan with company match

Job summary

Oxbo is seeking an experienced Quality Manager to own and optimize the corporate Quality Management System, ensuring ISO 9001 compliance through audits, data analysis, and cross-department training. You will lead systemic CAPA investigations and drive workflow improvements across the organization.

The role emphasizes data-driven decision making, process architecture, and teaching teams how to write effective procedures, with strong collaboration across multiple functions.

Qualifications

• Bachelor's degree or higher in a related field.
• 5+ years managing an ISO-certified environment with data emphasis.
• Certified ISO Lead Auditor preferred; Six Sigma Green/Black Belt a plus.

Responsibilities

• Own and optimize the Quality Management System for ISO certification.
• Lead internal audits and liaise with registrar auditors.
• Manage document control and lifecycle for policies and manuals.
• Conduct risk assessments and CAPA investigations across departments.
• Map and optimize cross-functional workflows; drive process improvements.

Skills

Quality Management

Process Improvement

Auditing

Cross-Functional Influence

Education

Bachelor's degree in Business Administration

Data Analytics

Industrial Engineering

Tools

QMS Software

Workflow Mapping Tools

Power BI

Job description

We are seeking an experienced Quality Manager to own, optimize, and lead our corporate Quality Management System (QMS). In this role, you will focus heavily on process architecture, cross-departmental compliance training, and deep data analysis to drive organizational efficiency. You will ensure our system remains fully compliant with ISO standards (e.g., ISO 9001) by auditing processes, analyzing systemic trends, and teaching teams how to build workflows.

Key Responsibilities

System Governance & Compliance

• Own the QMS: Design, update, and simplify the corporate Quality Management System to ensure ongoing ISO certification.
• Lead Audits: Schedule and direct internal process audits, and serve as the primary liaison for registrar auditor visits.
• Document Control: Manage the system documentation lifecycle, ensuring policies, procedures, and manuals are clear and accessible.
• Risk Management: Facilitate systemic risk assessments and business-impact analyses across corporate departments.

Process Optimization

• Map Workflows: Partner with department heads to map, standardize, and optimize cross-functional business processes.
• Root Cause Analysis: Drive systemic Corrective and Preventive Action (CAPA) investigations for process bottlenecks or system failures.
• Change Management: Guide teams through process updates to ensure changes do not negatively impact compliance with ISO standards.

Data Analysis & Reporting

• Track KPIs: Establish, monitor, and analyze key performance indicators to evaluate system health.
• Predictive Trends: Utilize statistical tools to detect process drift and highlight operational areas needing improvement.
• Executive Reports: Translate complex data sets into actionable reports and dashboards for senior leadership reviews.

Training & Culture

• Build Curriculum: Design and execute comprehensive onboarding and continuous training programs.
• Coach Teams: Mentor internal process owners on how to write effective procedures and utilize problem-solving methodologies.
• Promote Quality: Foster an organizational culture centered on continuous process improvement.

Requirements and Qualifications

• Education: Bachelor’s degree in Business Administration, Data Analytics, Industrial Engineering, or a related field.
• Experience: 5+ years managing an ISO-certified environment with a heavy emphasis on systems, data management, or process auditing.
• Certifications: Certified ISO Lead Auditor (e.g., ISO 9001) is highly preferred; Six Sigma Green or Black Belt is a strong plus.
• Technical Skills: Proficiency with QMS software, workflow mapping tools, and data analysis platforms (e.g., Power BI).
• Soft Skills: Exceptional analytical thinking, clear communicative skills for teaching complex concepts, and the ability to influence cross-functional teams without direct authority.

We offer competitive wages, paid time off/holidays upon hire, full benefit package including medical, dental, vision and life after 30-days, tuition reimbursement, profit sharing, disability insurance, and 401k plan with a generous company match.

Oxbo is committed to the principle of equal employment opportunity for all employees and applicants and providing employees with a work environment free of discrimination and harassment. Employment decisions at Oxbo are made without regard to race, color, national origin, citizenship status, gender or gender identity or expression, sexual orientation, age, disability, religion or belief, family or parental status, military or veteran status, domestic violence victim status, predisposing genetic characteristics and genetic information, credit history, salary history, known relationship or association with any member of a protected class, or any other status protected by federal, state, or local law.