Quality System (ISO) Manager

Oxbo International; New York, Northern (NY, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Oxbo International is seeking an experienced ISO Manager in New York to own and optimize the corporate QMS, ensuring ongoing ISO 9001 certification. You will design process architecture, conduct internal audits, and lead cross‑functional compliance training.

You will analyze data, track KPI trends, and translate insights into executive dashboards. The role emphasizes CAPA investigations, change management, and fostering a culture of continuous improvement across the organization.

Qualifications

• Bachelor’s degree in Business Administration, Data Analytics, Industrial Engineering, or related field.
• 5+ years in an ISO-certified environment with emphasis on systems, data management, or process auditing.
• ISO Lead Auditor certification preferred; Six Sigma Green/Black Belt a strong plus.
• Proficiency with QMS software, workflow mapping tools, and data analysis platforms (Power BI).
• Strong analytical thinking and ability to teach complex concepts across teams.

Responsibilities

• Own the QMS: design and maintain the corporate Quality Management System for ISO certification.
• Lead internal audits and liaise with registrar auditors.
• Document control: manage the documentation lifecycle and access.
• Risk assessments and business-impact analyses across departments.
• Map and standardize cross-functional workflows.
• Lead CAPA investigations for bottlenecks.
• Guide change management to protect compliance.
• Track KPIs and monitor system health.
• Use statistical tools to detect drift and improvement areas.
• Prepare executive dashboards for leadership reviews.
• Design onboarding and ongoing training programs.
• Coach teams to write effective procedures.
• Promote a quality-driven culture of continuous improvement.

Skills

Analytical thinking

Clear communication

Influence without authority

Teaching / training

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration, Data Analytics, Industrial Engineering, or related field

Tools

Power BI

QMS software

Workflow mapping

Job description

This role oversees the structure, processes, data compliance, and training frameworks that support maintenance of Oxbo’s ISO certif ication . It focuses on systemic governance, process optimization, and data-driven continuous improvement .

We are seeking an experienced ISO Manager to own, optimize , and lead our corporate Quality Management System (QMS). In this role, you will focus heavily on process architecture, cross-departmental compliance training, and deep data analysis to drive organizational efficiency. You will ensure our system remains fully compliant with ISO standards (e.g., ISO 9001) by auditing processes, analyzing systemic trends, and teaching teams how to build workflows.

System Governance & Compliance

• Own the QMS: Design, update, and simplify the corporate Quality Management System to ensure ongoing ISO certification.
• Lead Audits: Schedule and direct internal process audits, and serve as the primary liaison for registrar auditor visits.
• Document Control: Manage the system documentation lifecycle, ensuring policies, procedures, and manuals are clear and accessible.
• Risk Management: Facilitate systemic risk assessments and business-impact analyses across corporate departments.

Process Optimization

• Map Workflows: Partner with department heads to map, standardize, and optimize cross-functional business processes.
• Root Cause Analysis: Drive systemic Corrective and Preventive Action (CAPA) investigations for process bottlenecks or system failures.
• Change Management: Guide teams through process updates to ensure changes do not negatively impact compliance with ISO standards.

Data Analysis & Reporting

• Track KPIs: Establish, monitor, and analyze key performance indicators to evaluate system health.
• Predictive Trends: Utilize statistical tools to detect process drift and highlight operational areas needing improvement.
• Executive Reports: Translate complex data sets into actionable reports and dashboards for senior leadership reviews.

Training & Culture

• Build Curriculum: Design and execute comprehensive onboarding and continuous training programs.
• Coach Teams: Mentor internal process owners on how to write effective procedures and utilize problem-solving methodologies.
• Promote Quality: Foster an organizational culture centered on continuous process improvement.

Requirements and Qualifications

• Education: Bachelor’s degree in Business Administration, Data Analytics, Industrial Engineering, or a related field.
• Experience: 5+ years managing an ISO-certified environment with a heavy emphasis on systems, data management, or process auditing.
• Certifications: Certified ISO Lead Auditor (e.g., ISO 9001) is highly preferred; Six Sigma Green or Black Belt is a strong plus.
• Technical Skills: Proficiency with QMS software, workflow mapping tools, and data analysis platforms (e.g., Power BI).
• Soft Skills: Exceptional analytical thinking, clear communicative skills for teaching complex concepts, and the ability to influence cross-functional teams without direct authority.