Quality Support Pharmacy Technician

SPECIALTY RX, Inc.; Ridgefield Park (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

SpecialtyRx, Inc. is seeking a Full Time Quality Support Pharmacy Technician for our Ridgefield Park, NJ location. Responsibilities include investigating issues, maintaining facility data, and generating reports to support quality and compliance.

Hours are 9:00am-5:00pm or 10:00am-6:00pm, Monday through Friday. On-site is required every third week (one week on-site, two weeks remote). This role emphasizes attention to detail and strong communication within a pharmacy setting.

Qualifications

• Experience in Long Term Care Pharmacy is preferred.
• Customer service skills are essential.
• Good phone etiquette and communication abilities.
• Computer literacy and basic software skills.
• Meticulous attention to detail and organization.
• Ability to multitask effectively.
• Strong verbal and written communication.
• Ability to think critically and solve problems.

Responsibilities

• Investigate and provide detailed information to Account Executives via Mediprocity, email, or phone.
• Maintain accurate facility information and backup lists.
• Complete occurrence reports for QS Manager review and escalation.
• Identify trends in facility complaints to aid internal resolutions.
• Communicate with department heads to fulfill requested items.
• Handle emails and calls from facility administration.
• Annual updating of House Stock and MD lists for accuracy.
• Perform other tasks as assigned by the QS Manager.

Skills

LTC Pharmacy

Customer Service

Phone Courtesy

Computer Literacy

Detail Oriented

Multitasking

Verbal Written

Critical Thinking

Job description

Description

Seeking a Full Time Quality Support Representative with Pharmacy Technician experience to join our Ridgefield Park, NJ Pharmacy.

Must be able to work onsite every 3rd week (1 week onsite/2 weeks remote)

Quality Support Pharmacy Technician;

we offercompetitive salary and benefit package.

Hours: 9:00am-5:00pm;10:00am-6:00pm Mondays-Fridays

Quality Support Pharmacy Technician Responsibilities:

• Investigate and provide detailed information to Account Executive issues via Mediprocity, email, phone call, etc.
• Maintain accurate facility information (facility lists, backup lists, etc.)
• Complete Occurrence Reports on recurring issues to be evaluated by QS Manager/Compliance Officer and shared with other necessary department heads
• Identify trends in facility related complaints to assist in the internal pharmacy resolutions
• Communicate with department heads and supervisors to assist in the delivery of specifically requested items
• Handle emails and phone calls directly from facility administration
• Annual updating of House Stock and MD lists for accuracy
• Other tasks as assigned by the QS Manager

Quality Support Pharmacy Technician Qualifications:

• Experience in Long Term Care Pharmacy and customer servicepreferred
• Courteous and polite phone skills
• Computer literate
• Detail oriented and organized
• Must be able to multitask
• Must possess excellent verbal and written communications skills
• Must be able to think critically and solve problems efficiently

EEO Statement SpecialtyRx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state, or local law.

EO/Minorities/Females/Disabled/Veterans