Quality Insights Inspector (Pharmacy)

CITYWIDE RX LLC; Columbus (OH); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Hybrid work schedule with on-site days

Professional growth and development

Job summary

SpecialtyRx seeks a dedicated Quality Insights Coordinator to support QA, error reporting and compliance across long-term care pharmacy operations.

Responsibilities include data collection and analysis of quality events, audits, and training material development to ensure safety, accuracy, and regulatory adherence.

Qualifications

• HS Diploma or GED required; healthcare/QA coursework preferred.
• Active Pharmacy Technician registration with the State Board in good standing.
• LT C pharmacy experience preferred.
• Experience supporting QA, compliance, audits, investigations or operational reviews.
• Strong analytical and organizational skills; ability to manage data and report findings clearly.
• Excellent written and verbal communication skills; attention to detail.

Responsibilities

• Support the Quality Insights Supervisor in implementing QA, error reporting and compliance initiatives.
• Collect, analyze and document data related to pharmacy errors, quality events and KPIs.
• Assist with quality improvement projects, track corrective actions and evaluate effectiveness.
• Perform audit-related activities, review records, validate documentation and prepare work papers.
• Conduct Quality Insights Shipping Audits and other quality audits to identify improvement opportunities.
• Maintain and update SOPs and training materials; standardize processes with cross-functional teams.

Skills

Quality data analysis

Audit support

Regulatory compliance

Documentation

Education

State Pharmacy Technician license/registration

Tools

Microsoft Excel

Microsoft Word

Job description

• Employee Type Full Time

Contact information

• Email [e-mail]

Description

Career Growth | Pharmacy Quality & Compliance | Long-Term Care Focus | Continuous Improvement

Our Company

SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical services to long-term care facilities and assisted living communities. SpecialtyRx takes pride in delivering personalized care, maintaining high-quality pharmacy services, and promoting operational excellence through safety, accuracy, and compliance.

Position Overview

The Quality Insights Coordinator supports the Quality Insights Supervisor in pharmacy quality assurance, error reporting, compliance monitoring, and continuous improvement initiatives. This role is responsible for collecting and analyzing data, investigating quality events, supporting audits, monitoring pharmacy operations, and developing standardized training materials and documentation.

The ideal candidate is detail-oriented, analytical, and committed to maintaining the highest standards of pharmacy quality, safety, and regulatory compliance.

Key Responsibilities

• Support the Quality Insights Supervisor in implementing pharmacy quality, error reporting, and compliance initiatives.
• Collect, analyze, and document data related to pharmacy errors, quality events, and performance indicators.
• Assist with quality improvement projects by tracking corrective actions and evaluating their effectiveness.
• Perform audit-related activities, including record reviews, documentation validation, data analysis, and preparation of audit work papers and findings.
• Conduct Quality Insights Shipping Audits within the pharmacy and other operational quality audits to evaluate accuracy, adherence to procedures, and opportunities for improvement.
• Monitor pharmacy systems and workflows to promote compliance, accuracy, consistency, and operational efficiency.
• Develop, maintain, and update written training materials, Standard Operating Procedures (SOPs), and pharmacy documentation for new and existing staff.
• Collaborate with internal departments to standardize training processes, tools, and operational workflows.
• Identify and elevate quality trends, risks, and compliance concerns to Quality Insights leadership.
• Support the implementation of process improvements and initiatives that enhance pharmacy quality and performance.
• Maintain compliance with all applicable federal, state, and local regulations, as well as company policies and procedures.
• Perform additional duties and participate in special projects as assigned by pharmacy management.

Schedule

• Hybrid work schedule with the requirement to work on-site up to three (3) days per week.
• Initial training and onboarding period required for all new hires.
• Flexibility to work additional hours or adjust schedules as business needs require.

Qualifications

• High School Diploma or GED required; college coursework in healthcare, quality assurance, compliance, or a related field preferred.
• Active registration as a Pharmacy Technician with the applicable State Board of Pharmacy or similar regulatory body, in good standing.
• Long-Term Care pharmacy experience preferred.
• Previous experience supporting quality assurance, compliance, audits, investigations, or operational review activities.
• Strong analytical and organizational skills, with the ability to collect, manage, interpret, and report data accurately.
• Proficiency in Microsoft Excel and Word or equivalent applications, including basic data analysis and reporting.
• Experience with Frameworks LTC and/or Frameworks ECM preferred.
• Excellent written and verbal communication skills, with the ability to document findings clearly and professionally.
• Strong attention to detail, problem-solving skills, and critical‑thinking abilities.
• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast‑paced environment.
• Ability to work independently with minimal supervision and collaborate effectively with cross‑functional teams.
• Strong commitment to pharmacy safety, quality improvement, and regulatory compliance.
• Ability to work flexible schedules as business needs require.

What We Offer

• Competitive compensation based on experience.
• Hybrid work flexibility, with required on-site collaboration.
• Opportunities for professional growth and development in pharmacy quality and compliance.
• Hands‑on experience with quality assurance, auditing, data analysis, and process improvement initiatives.
• Opportunities to contribute to operational excellence and patient safety.
• Collaborative, team‑oriented work environment.
• Training and development opportunities to support continued learning and career advancement.

EEO Statement

SpecialtyRx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local law.

EO/Minorities/Females/Disabled/Veterans.