Quality Assurance Supervisor

Higher Recruitment, Inc.; Chanhassen (MN); On-site; USD 80,000 - 110,000; Full time

Job summary

Higher Recruitment, Inc. is seeking a Quality Assurance Supervisor to oversee daily QA operations in a regulated cosmetics/personal care manufacturing environment in Minnesota.

You will lead a small team of three QA professionals, ensuring product quality and regulatory compliance while driving continuous improvement. The role requires hands-on quality investigations, documentation, audits, CAPA, and collaboration with cross‑functional teams to maintain audit readiness and safe, high‑quality

Qualifications

• Bachelor’s degree in Science, Quality, Engineering, or related field.
• 5+ years QA experience in regulated manufacturing.
• Experience leading and coaching teams.
• Cosmetics/personal care or pharma regulated environment preferred.
• Experience with FDA/ISO audits.
• Knowledge of cGMPs, QMS, deviations, CAPA, and root cause investigations.
• Strong communication and problem‑solving skills.
• Attention to detail and organization.
• Ability to exercise independent judgment and escalate quality risks.
• Six Sigma Green Belt certification preferred.

Responsibilities

• Supervise and develop a team of QA professionals.
• Serve as escalation point for quality, compliance, and product issues.
• Ensure FDA regulatory compliance, cGMPs, SOPs, and product specs.
• Review batch records and manufacturing docs for accuracy and compliance.
• Oversee inspections of materials, packaging, labels, and finished products.
• Lead deviations, complaints, and CAPA investigations with root cause analysis.
• Ensure CAPAs are implemented and effective.
• Participate in audits and support audit readiness.
• Support IQ/OQ/PQ validation activities as applicable.
• Develop and improve QA procedures and training.
• Train employees on GMPs and quality systems.
• Collaborate with cross-functional teams to resolve issues.
• Monitor quality metrics and drive improvements.
• Lead continuous improvement initiatives.

Skills

Quality Assurance

Regulated manufacturing

Leadership / supervision

FDA / ISO audits

CAPA / root cause investigation

GMP

Documentation & QA procedures

Training

Communication

Problem solving

Education

Bachelor’s degree in Science, Quality, Engineering, or related field

Six Sigma Green Belt certification (preferred)

Job description

Position Overview

We are seeking a Quality Assurance Supervisor to oversee daily quality operations in a manufacturing environment related to personal care. This role will lead a team of three QA professionals while ensuring product quality, regulatory compliance, and adherence to established quality systems.

The ideal candidate brings experience in regulated manufacturing, strong knowledge of cGMPs and FDA requirements, and the ability to lead a team while remaining hands‑on with quality investigations, documentation, audits, and continuous improvement initiatives. This individual will partner closely with cross‑functional teams to resolve quality issues, maintain audit readiness, and support the consistent production of safe, high‑quality products.

Key Responsibilities

• Supervise, coach, and develop a team of three Quality Assurance Technicians and/or Inspectors while overseeing daily QA operations.
• Serve as the primary escalation point and subject matter expert for quality, compliance, regulatory, and product‑related issues.
• Ensure compliance with applicable FDA regulations, cGMPs, standard operating procedures (SOPs), product specifications, and internal quality standards.
• Review batch records and manufacturing documentation for accuracy, completeness, and compliance.
• Oversee quality inspections of raw materials, packaging components, labels, in-process materials, and finished products.
• Lead investigations into deviations, customer complaints, and nonconforming materials, including root cause analysis and corrective and preventive actions (CAPA).
• Ensure CAPAs are appropriately implemented and evaluated for effectiveness.
• Participate in internal, FDA, ISO, and customer audits, supporting audit readiness and timely resolution of findings.
• Support equipment and process validation activities, including Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ), as applicable.
• Develop, maintain, and improve QA procedures, work instructions, and quality programs.
• Ensure employees receive appropriate training on GMPs, quality systems, procedures, and applicable regulatory requirements.
• Collaborate with Manufacturing, Engineering, Supply Chain, and other cross‑functional teams to investigate and resolve quality issues.
• Monitor quality metrics and trends to identify risks, prevent recurring issues, and improve performance.
• Lead continuous improvement initiatives focused on product quality, regulatory compliance, operational efficiency, and risk reduction.

Qualifications

• Bachelor’s degree in Science, Quality, Engineering, or a related field.
• 5+ years of Quality Assurance experience, preferably in regulated manufacturing.
• Experience leading, supervising, coaching, or developing team members.
• Experience in cosmetics, personal care, skincare, pharmaceutical, OTC drug, or a related regulated manufacturing environment preferred.
• Experience supporting or participating in FDA and/or ISO audits.
• Working knowledge of cGMPs, quality management systems, deviations, CAPA, and root cause investigations.
• Experience with quality documentation, internal audits, and continuous improvement initiatives.
• Strong written and verbal communication, interpersonal, and problem‑solving skills.
• Excellent attention to detail, organization, and follow-through.
• Ability to exercise independent judgment, make sound decisions, and elevate quality risks appropriately.
• Six Sigma Green Belt certification preferred, but not required.

What Success Looks Like

• An effective, well‑trained QA team with clear accountability and consistent execution of quality procedures.
• Strong audit readiness and compliance with applicable regulatory requirements.
• Thorough, timely investigations and effective CAPA implementation.
• Proactive identification and resolution of quality risks.
• Strong cross‑functional partnerships that support product quality, customer satisfaction, and continuous improvement.