Shift Leader: Quality Inspection & Team Coach

Q2 Management; Chattanooga (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Q2 Management Inc, a provider of Quality Inspection and Containment services to the automotive OEM supply chain, seeks a Shift Leader to oversee operations and inspector performance at client sites. You will run the shift, train and empower a team, and ensure strict adherence to quality standards.

The role emphasizes safety, transparency, and effective communication, with duties including data entry, pass-down reporting, and driving continuous improvement across shifts and locations.

Qualifications

• Excellent oral and written communication skills.
• Ability to maintain composure under pressure and foster control.
• Flexible schedule to support various locations.
• Energetic and achievement‑oriented attitude.
• Dedication to customer service and expert knowledge about clients.
• Reliable transportation with valid license and insurance.
• Ability to travel within the operating region.

Responsibilities

• Actively train and empower a team of quality inspectors, ensuring effective coordination, productivity, and flawless adherence to quality standards.
• Validate Inspectors are prepared with the tools, equipment and supplies for each Work Order.
• Conduct multiple validations per Inspector per shift to ensure adherence to inspection instructions.
• Perform data entry and timekeeping on behalf of your team with utmost accuracy.
• Complete a pass-down report and provide the customer with a data report at the end of each shift.
• Exercise transparent and honest communication with all team members and share relevant information, goals, and expectations related to PPE compliance, site safety, sign in/out procedures, scheduling and break periods.
• Demonstrate and enforce 100% compliance with our customer’s PPE rules.
• Monitor and evaluate the performance of team members, providing constructive feedback, recognizing achievements, and addressing areas for improvement.
• Maintain clear and transparent communication channels with leaders, providing regular updates on quality performance and promptly escape customer concerns.
• Identify and empower Inspectors with potential for career advancement.
• Utilize our company’s vision and values to track and document employee attendance, address performance concerns, and provide guidance and counseling.
• Uphold the highest ethical standards, promoting a culture of honesty, integrity and trustworthiness.
• Promote a culture of continuous improvement and drive employee engagement and development initiatives.
• Lead by example, demonstrating a strong work ethic, commitment, ownership and accountability in all aspects of your role.

Skills

Communication skills

Leadership

Customer service

Travel readiness

Safety oriented

Job description

Q2 Management Inc, a provider of Quality Inspection and Containment services to the automotive OEM supply chain, seeks a Shift Leader to oversee operations and inspector performance at client sites. You will run the shift, train and empower a team, and ensure strict adherence to quality standards.

The role emphasizes safety, transparency, and effective communication, with duties including data entry, pass-down reporting, and driving continuous improvement across shifts and locations.