Quality Program Manager - Drive QMS & DMS Excellence

Protolabs; Plymouth (MN); On-site; USD 77,000 - 102,000; Full time

Benefits offered by this job

Health Insurance

401k with company match

Paid time off

Flexible Spending Accounts

Employee Stock Purchase Program

Job summary

Protolabs is seeking a Quality Program Manager in Plymouth, MN to advance our QMS and DMS platforms. You will drive cross-functional quality improvements, optimize processes, and ensure scalable, compliant systems across the organization.

The role emphasizes data-driven decision making, collaboration with IT and business teams, and a focus on operational excellence to support customer satisfaction and growth.

Qualifications

• BS degree in one of the following: Business, Quality Management, Engineering, Mathematics, Statistics, or similar.
• Related work experience in a Quality Systems environment.
• 7+ years or a minimum of 4 years relevant Protolabs experience.
• Working knowledge of ISO 9001:2015, ISO 13485:2016, and AS9100D.
• Understanding of Quality systems and practices.
• Able to analyze quality and manufacturing data and solve problems using statistical techniques. Able to work across various functions and with various levels of the organization to drive change.
• Leader who is approachable and willing to accept good ideas from anywhere and anyone.
• Good written and oral communication skills: able to prepare and communicate complex information to all levels of the organization.

Responsibilities

• Support cross-functional projects that improve effectiveness, usability, scalability, and adoption of Quality Management System (QMS) and Document Management System (DMS) processes and tools.
• Maintain, improve, and create workflows and configurations for the organization’s Document Management System.
• Collaborate with Quality Systems leadership, IT, business systems, and other stakeholders to implement new QMS/DMS tools and enhance existing systems.
• Identify opportunities to improve quality-related workflows, automation, reporting, and system integration in support of business needs and operational excellence.
• Utilize dashboards, reports, and visualizations that support decision-making, risk management, and performance monitoring.
• Monitor and analyze key QMS performance indicators to assess system effectiveness and highlight opportunities for improvement.
• Support standardization of quality system processes and tools to improve consistency across teams and regions.
• Support improvement programs and projects that address business risks, process weaknesses, compliance needs, and strategic priorities.
• Partner with the Quality Systems Manager and broader quality organization to identify process gaps and implement sustainable solutions.
• Support ISO certifications like ISO 9001 and AS9100 through data analysis and system enhancements.
• Drive process and tool changes that improve user adoption and reduce administrative burden.

Skills

Quality leadership

Cross-functional collaboration

Data analysis

Continuous improvement

Excel proficiency

Education

Bachelor's degree in Quality/Engineering

Tools

Excel

Job description

Protolabs is seeking a Quality Program Manager in Plymouth, MN to advance our QMS and DMS platforms. You will drive cross-functional quality improvements, optimize processes, and ensure scalable, compliant systems across the organization.

The role emphasizes data-driven decision making, collaboration with IT and business teams, and a focus on operational excellence to support customer satisfaction and growth.