Quality & Process Leader - Semiconductor Chemicals

Milliken and Company; Gainesville, Northern (FL, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Milliken and Company in the United States is seeking a Quality Support Manager for Semiconductor Chemicals to lead SPC, trend analysis, CAPA, and customer quality communications. You will collaborate with Commercial, Operations, R&D, Process Technology, and Supply Chain to improve the Quality Management System and ensure audits are handled efficiently.

This role combines technical leadership with cross-functional influence in a fast-paced manufacturing environment; a strong background in

Qualifications

• Bachelor’s degree in Chemical Engineering, Chemistry, Statistics, or a related discipline required.

Responsibilities

• Serve as the primary quality point of contact for assigned semiconductor accounts, providing timely, technically sound responses to inquiries, deviations, and complaints.
• Lead structured problem solving with rapid containment, robust root cause analysis, and verified corrective and preventive actions.
• Prepare and deliver customer-facing quality metrics, including out-of-specification trends, SPC stability, and capability summaries for quarterly reviews and ad hoc requests.
• Build, maintain, and improve SPC coverage for critical production and quality control parameters, including control charts, capability studies, normality checks, and stability reviews.
• Partner with Manufacturing to establish and maintain Out-of-Control Action Plans that support consistent process control and timely issue resolution.
• Analyze production and quality data to identify trends, process drift, and seasonal effects; publish routine trend reports and predictive alerts.
• Translate data insights into process control improvements, specification updates, and change controls while supporting continuous improvement events focused on variation reduction.
• Communicate complex technical information clearly to customers, including batch and lot genealogy, capability summaries, method changes, and specification alignment.
• Coordinate and execute customer notifications for product or process changes in alignment with customer agreements and industry expectations.
• Plan, host, and lead responses for customer audits and quality surveys; ensure timely closure of findings with effective supporting evidence.
• Own or support key Quality Management System processes, including document control, nonconformance management, corrective action, risk management, FMEA, control plans, and management review inputs.
• Use statistical software, visualization tools, and ERP/LIMS platforms such as JMP, Power BI, and SAP to automate dashboards, SPC triggers, and report generation.
• Lead cross-functional quality initiatives across Manufacturing, R&D, Supply Chain, Process Technology, and Commercial teams.

Skills

Statistical analysis

Root cause investigation

Quality management

Cross-functional collaboration

Audits

Customer-facing communication

Education

Bachelor’s degree in Chemical Engineering

Bachelor’s degree in Chemistry

Bachelor’s degree in Statistics

Tools

JMP

Power BI

SAP

Job description

Milliken and Company in the United States is seeking a Quality Support Manager for Semiconductor Chemicals to lead SPC, trend analysis, CAPA, and customer quality communications. You will collaborate with Commercial, Operations, R&D, Process Technology, and Supply Chain to improve the Quality Management System and ensure audits are handled efficiently.

This role combines technical leadership with cross-functional influence in a fast-paced manufacturing environment; a strong background in