Quality Manager, Verizon

CTDI; West Chester (Chester County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is a large-scale Engineering, Repair, and Logistics company serving major wireless, internet, and cable providers in the United States. The Quality Manager will develop and implement standardized quality practices across programs and customers, drive improvements, and measure performance including KPIs and customer communications.

This role requires leadership of cross-functional teams, establishment of a Quality Management System, and collaboration with program management, operations, IT,

Qualifications

• Must be organized, detail oriented, and self-motivated.
• Strong analytical, problem solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Writing and updating work instructions for operations processes as needed.
• Establish safety processes, requirements or culture.
• Expert in root cause analysis to drive problem solving closure.
• Excellent analytical skills, organizational skills, and follow-up skills.
• Excellent written and verbal communication skills.
• Ability to motivate production/quality performances.
• Must be flexible in work duties and schedule.

Responsibilities

• Develop and manage production procedures and processes to ensure effectiveness and efficiency.
• Monitor project performance to customer requirements and expectations.
• Conducting and leading internal and external meetings and interfacing with customers.
• Issue regular reports on program performance and improvements.
• Coordinate work of various functional groups such as Operations, IT, Quality, and Billing as it relates to your improvement plans.
• Identify process and product deficiencies and propose & implement improvements.
• Leading and performing root cause investigation, defining and driving corrective/preventive actions.
• Implementing and maintaining a Quality Management System that meets customer and registration system requirements.
• Communicating and interacting effectively with all levels of the organization and with external auditors/customers.
• Work with the program management team, quality teams, operations team and the customer to assist in resolving customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
• Conduct regular meetings with quality and operations/business managers to continuously address areas of improvement.
• Perform other Quality Manager duties as needed.

Skills

Organized

Detail oriented

Analytical skills

Problem solving

Communication skills

Root cause analysis

Leadership

Flexibility

Safety processes

Education

Bachelor's degree

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Quality Manager is responsible for ensuring consistent quality across Process/Branch/Programs/Customer by developing and implementing solid & standardized practices and systems, validating those processes, and providing documentation. The person in this role is also responsible for identifying and driving operational process and improvements by resolving complex issues. Additionally, this position will also be responsible for measuring and driving the performance of the customer program, including key performance metrics, production, quality, and customer communication, including process improvements and over all operational efficiency.

Responsibilities:

• Develop and manage production procedures and processes to ensure effectiveness and efficiency.
• Monitor project performance to customer requirements and expectations.
• Conducting and leading internal and external meetings and interfacing with customers.
• Issue regular reports on program performance and improvements.
• Coordinate work of various functional groups such as Operations, IT, Quality, and Billing as it relates to your improvement plans.
• Identify process and product deficiencies and propose & implement improvements.
• Leading and performing root cause investigation, defining and driving corrective/preventive actions.
• Implementing and maintaining a Quality Management System that meets customer and registration system requirements.
• Communicating and interacting effectively with all levels of the organization and with external auditors/customers.
• Work with the program management team, quality teams, operations team and the customer to assist in resolving customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
• Conduct regular meetings with quality and operations/business managers to continuously address areas of improvement.
• Perform other Quality Manager duties as needed.

Required Skills:

• Must be an organized, detail oriented, and self-motivated.
• Strong analytical, problem solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Writing and or updating work instructions for operations processes as needed.
• Establish safety processes, requirements or culture.
• Expert in root cause analysis to drive problem solving closure.
• Excellent analytical skills, organizational skills, and follow-up skills.
• Excellent written and verbal communication skills.
• Ability to motivate production/quality performances.
• Must be flexible in work duties and schedule.

Preferred Skills & Experience:

• Minimum of 5 years of warehouse operations management experience, preferably in a Manufacturing/Distribution/Warehouse environment where value added electronics testing is performed.
• Experience in the Telecommunications and/or Cable Industries preferred.

Required Experience

• Experience with Six Sigma/5S/LEAN concepts

Education Requirements:

• Bachelor's degree preferred in a related field or equivalent years of hands-on experience

Physical Demand and Working Conditions:

• Warehouse environment

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

Work Authorization

• United States (Required)
• Must be 18 years of age

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support- not replace- human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by [e-mail] .

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.