Quality & Process Improvement Leader (25% Travel)

Georgia-Pacific LLC; Albion Township (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Georgia-Pacific is seeking a Process Improvement Manager to lead quality and process improvement efforts at our corrugated packaging facility in Albion, Michigan. As the site’s quality and process improvement leader, you will be a key member of the plant leadership team and a trusted partner to operations, commercial teams, and customers.

This role is ideal for a principled, entrepreneurial leader who thrives on building a culture of quality and continuous improvement.

Qualifications

• RCA and Cause Mapping experience.
• Experience coaching and mentoring in a professional atmosphere.
• Experience with quality management systems.
• Experience maintaining customer relations through written and verbal follow up including email and video conferencing.

Responsibilities

• Champion a culture of quality and continuous improvement aligned with PBM principles.
• Own and manage plant quality documentation, standard work, and audit readiness.
• Lead quality systems, audits, and corrective action plans across the plant.
• Own board quality performance, best-run settings, and key waste metrics.
• Evaluate and optimize processes based on paper grades and machine capabilities.
• Partner with operations and commercial teams to meet or exceed customer expectations.
• Work directly with customers on continuous improvement, trial runs, and performance feedback.
• Build relationships across teams to problem solve, adapt processes, and enhance results.
• Facilitate food safety compliance and product stewardship programs.
• Monitor key metrics and lead root cause analysis (RCA) and data-driven improvements.
• Manage customer interactions, complaint resolution, and internal quality reporting.
• Oversee quality data systems (BVP, KIWI, etc.) and ensure compliance with GP and customer standards.

Skills

RCA

Cause Mapping

Coaching/Mentoring

Quality management systems

Customer relations

Education

Bachelor’s degree in engineering, operations, or related field

Job description

Georgia-Pacific is seeking a Process Improvement Manager to lead quality and process improvement efforts at our corrugated packaging facility in Albion, Michigan. As the site’s quality and process improvement leader, you will be a key member of the plant leadership team and a trusted partner to operations, commercial teams, and customers.

This role is ideal for a principled, entrepreneurial leader who thrives on building a culture of quality and continuous improvement.