Process Improvement Manager

Georgia-Pacific LLC; Albion Township (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Georgia-Pacific is seeking a Process Improvement Manager to lead quality and process improvement efforts at our corrugated packaging facility in Albion, Michigan. As the site’s quality and process improvement leader, you will be a key member of the plant leadership team and a trusted partner to operations, commercial teams, and customers.

This role is ideal for a principled, entrepreneurial leader who thrives on building a culture of quality and continuous improvement.

Qualifications

• RCA and Cause Mapping experience.
• Experience coaching and mentoring in a professional atmosphere.
• Experience with quality management systems.
• Experience maintaining customer relations through written and verbal follow up including email and video conferencing.

Responsibilities

• Champion a culture of quality and continuous improvement aligned with PBM principles.
• Own and manage plant quality documentation, standard work, and audit readiness.
• Lead quality systems, audits, and corrective action plans across the plant.
• Own board quality performance, best-run settings, and key waste metrics.
• Evaluate and optimize processes based on paper grades and machine capabilities.
• Partner with operations and commercial teams to meet or exceed customer expectations.
• Work directly with customers on continuous improvement, trial runs, and performance feedback.
• Build relationships across teams to problem solve, adapt processes, and enhance results.
• Facilitate food safety compliance and product stewardship programs.
• Monitor key metrics and lead root cause analysis (RCA) and data-driven improvements.
• Manage customer interactions, complaint resolution, and internal quality reporting.
• Oversee quality data systems (BVP, KIWI, etc.) and ensure compliance with GP and customer standards.

Skills

RCA

Cause Mapping

Coaching/Mentoring

Quality management systems

Customer relations

Education

Bachelor’s degree in engineering, operations, or related field

Job description

Your Job

Georgia-Pacific is seeking a Process Improvement Manager to lead quality and process improvement efforts at our corrugated packaging facility in Albion, Michigan. As the site’s quality and process improvement leader, you will be a key member of the plant leadership team and a trusted partner to operations, commercial teams, and customers. This role is ideal for a principled, entrepreneurial leader who thrives on building a culture of quality and continuous improvement. The position requires up to 25% travel for customer visits and corporate meetings, primarily within the local and regional area.

Our Team & Culture

Working in Albion means being part of a growing community with small-town charm and access to larger cities. Our facility has a strong track record of performance, internal promotion, and leadership tenure-backed by continued investment in equipment, safety, and people. With support from corporate quality and engineering teams, you’ll have the resources to lead and the autonomy to make a lasting impact.

What You Will Do

• Champion a culture of quality and continuous improvement aligned with PBM principles


• Own and manage plant quality documentation, standard work, and audit readiness


• Lead quality systems, audits, and corrective action plans across the plant


• Own board quality performance, best-run settings, and key waste metrics


• Evaluate and optimize processes based on paper grades and machine capabilities


• Partner with operations and commercial teams to meet or exceed customer expectations


• Work directly with customers on continuous improvement, trial runs, and performance feedback


• Build relationships across teams to problem solve, adapt processes, and enhance results


• Facilitate food safety compliance and product stewardship programs


• Monitor key metrics and lead root cause analysis (RCA) and data-driven improvements


• Manage customer interactions, complaint resolution, and internal quality reporting


• Oversee quality data systems (BVP, KIWI, etc.) and ensure compliance with GP and customer standards

Who You Are (Basic Qualifications)

• Previous experience coaching and mentoring in a professional atmosphere


• Root Cause Analysis (RCA) and Cause Mapping experience


• Previous experience with managing and maintaining customer relations through written and verbal follow up that include email correspondence and video conferencing, as well as onsite visits


• Previous experience with quality management systems

What Will Put You Ahead

• Experience in corrugated packaging, manufacturing, or military operations


• Bachelor’s degree in engineering, operations, or related field


• Knowledge of statistical process control (SPC), Lean, or Six Sigma


• Familiarity with GP systems such as KIWI or similar


• HACCP certification or food safety experience

This position does not offer sponsorship

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are and Why GP?

This role offers long-term career growth across Georgia-Pacific and Koch Industries’ nationwide network. You’ll work in a supportive, entrepreneurial environment where your contributions truly matter.

Learn more about our Packaging division at: www.gppackaging.com

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf