Quality & Process Improvement Associate (QMS)

RRD Company; Westlake Village (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision coverage

Paid time off

Disability insurance

401(k) with match

Life insurance

Other voluntary insurance coverages

Tuition assistance

Maternity leave

Adoption leave assistance

Employer/partner discounts

Job summary

RRD Company in Westlake Village, CA, seeks a Quality Systems Associate to support the site Quality Management System (QMS), assist with ISO documentation and audits, and contribute to process improvements that reduce costs and boost productivity. You will engage with site personnel to ensure compliance with customer, regulatory, and company requirements.

You will help track performance metrics, participate in root cause analysis, monitor training, and collaborate with cross-functional teams to

Qualifications

• Bachelor degree in discipline related to functional work is required.
• Able to translate experience into excellent problem-solving skills and readily apply successful approaches.
• Requires good communication skills, both verbal and written.
• Able to understand general business concepts and apply them when communicating with diverse groups of people when completing work assignments.
• Understanding of and practical application of computer systems, including Microsoft Windows and MAC environments, and the ability to leverage other technical tools to efficiently and accurately complete work assignments.
• Working knowledge of established document control procedures and best practices
• Demonstrate consistent proficiency in delivering precise outcomes within designated timelines, guided by relevant directives.

Responsibilities

• Supports the maintenance and improvement of site Quality Management System (QMS) including ISO documentations, audit records, and compliance activities
• Assists with internal audits and QMS metrics reporting
• Participates in root cause analysis, incident investigations, and corrective action planning
• Monitors and supports training requirements for QMS and EHS programs
• Interacts with customers and staff regarding quality issues and documents responses
• Supports creation of procedures, presentations, and reports related to process improvement
• Assists with process variation reduction, documentation, and record retention activities
• Participates in site EHS programs, including committees and injury reduction initiatives
• Collaborates with site personnel to maintain safe and compliant operations
• Contributes to improvement projects, as assigned

Skills

Problem solving

Communication

Business concepts

Computer systems

Document control

Windows & Mac environments

Education

Bachelor's degree in related field

Job description

RRD Company in Westlake Village, CA, seeks a Quality Systems Associate to support the site Quality Management System (QMS), assist with ISO documentation and audits, and contribute to process improvements that reduce costs and boost productivity. You will engage with site personnel to ensure compliance with customer, regulatory, and company requirements.

You will help track performance metrics, participate in root cause analysis, monitor training, and collaborate with cross-functional teams to