CI Specialist 3

RRD Company; Durham (NC); On-site; USD 74,000 - 116,000; Full time

Job summary

RRD is seeking a Site Quality Management Lead to drive the implementation and continuous improvement of the Quality Management System (QMS) across the site. You will lead high-impact projects to optimize cost, quality, and operations while mentoring staff and embedding sustainable best practices.

You will partner with leadership and cross-functional teams, interpreting ISO and cgmp/SOC2+ guidance, and act as the key driver of operational excellence within the site.

Qualifications

• Bachelor degree in discipline related to functional work is required.
• At least 5 years of relevant experience is required.
• Able to analyze complex problems and identify critical elements and solutions.
• Strong business acumen and collaborative problem-solving abilities.
• Excellent communication skills across all levels of the organization.

Responsibilities

• Leads QMS leadership, ensuring ISO and corporate quality standard compliance
• Provides root cause analysis and CAPA support to site leadership
• Reviews CAPAs and incidents to minimize recurrence risk
• Oversees internal audits and QMS metrics, reports findings at management reviews
• Develops advanced process improvements to cut cost, improve quality and efficiency
• Leads improvement projects including EHS and sustainability programs
• Ensures training requirements are met and resources are trained
• Maintains documentation and record retention compliance

Skills

Leadership

Quality management

Root cause analysis

Project management

Change management

Cross-functional collaboration

Education

Bachelor's degree in related discipline

Tools

Microsoft Windows

MAC environments

Document control systems

Job description

• Compensation: USD 73,500 - USD 116,000 - yearly

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Leads the implementation, maintenance and continual improvement of the site Quality Management System (QMS) and its performance. Leads high-impact projects that aim to optimize cost, quality, and operational performance. Serves as the primary site lead for continuous improvement, influencing leadership and partners to embed sustainable best practices. Mentors and guides other staff, providing expertise in advanced methodologies and change management. Acts as a key driver of operational excellence within the site.

Responsibilities

• Provides leadership for QMS, ensuring compliance with ISO and corporate quality standards
• Provides root cause analysis and corrective/preventative action plan support to site leadership
• Reviews, CAPAs, spoilage incidents, and other errors for designated high risk accounts, and reviews and approves root cause analysis efforts by site leadership, and corrective/preventive actions to ensure the risk of repeat occurrence is reduced or eliminated.
• Oversees internal audits and QMS performance metrics, presenting findings to site leadership through regular Management Reviews
• Develops and deploys advanced process improvement methodologies to optimize cost, quality, and efficiency
• Leads improvement projects, including EHS program development and sustainability for assigned programs
• Monitors quality related training requirements, including maintaining an effective level of trained quality resources
• Ensures conformance with overall company standards relating to documentation and record retention.
• Assists in the identification, development, and implementation of proactive programs designed to reduce injuries.
• Provides expertise in EHS initiatives, including focus groups, safety programs, and change management.

Qualifications

• Bachelor degree in discipline related to functional work is required
• At least 5 years of relevant experience is required
• Able to apply broad work experience and knowledge when analyzing complex problems. Must be able to consistently identify critical elements, variables and alternatives to develop solutions. Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
• Able to apply excellent business acumen and collaborative skills when resolving problems.
• Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.
• Requires strong understanding of the impact of a message on the organization or customer.
• Possess an understanding of and practical application of computer systems, including Microsoft Windows and/or MAC environments, and the ability to leverage other technical tools to efficiently and accurately complete work assignments. This includes applying expertise across all relevant tools and applications and effectively mentoring junior team members in their use.
• Able to maintain organizational integrity with a strong grasp of document control standards.
• Strong leadership and communication skills and ability to work effectively across all employee levels.
• Demonstrated leadership, facilitation, coaching and organization skills.
• Internal Auditor or Lead Auditor qualification or experience required.
• Demonstrated knowledge of ISO related quality management systems required
• Demonstrated knowledge of and experience with cGMP and/or SOC2+ requirements preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply