Quality Performance Lead- Liability

Gallagher Bassett; Rolling Meadows (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Benefits programs

Career development

Job summary

Gallagher Bassett is seeking a dedicated Quality Performance Lead to oversee auditing, training, and continuous improvement for our General Liability and Auto Claims Captives Experience team on a national level. This role will ensure quality file handling, regulatory compliance, and technical accuracy, particularly on high-severity and complex exposures claims.

The ideal candidate will have deep claims expertise and a passion for training and development.

Qualifications

• Bachelor's degree; General Liability and Auto Liability experience.
• 7 years of claims handling experience.
• Proficiency in MS Office and related claims software.

Responsibilities

• Lead auditing, training, and continuous improvement for liability claims.
• Engineer client audits, monitor performance metrics, deliver training.
• Oversee resources, direct reports, and develop trend analyses.
• Prepare executive and oversight reports; improve branch processes.

Skills

Leadership

Project management

Communication

MS Office

Education

Bachelor's degree

Tools

Claims software

MS Office

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We are seeking a dedicated Quality Performance Lead to lead auditing, training, and continuous improvement initiatives for our General Liability and Auto Claims Captives Experience team on a national level. This role will ensure quality file handling, regulatory compliance, and technical accuracy, particularly on high-severity and complex exposures claims. The ideal candidate will have a deep claims expertise, a passion for training and development, and a strong commitment to excellence.

This role is 100% remote.

How You'll Make An Impact

• Dedicated to offering exclusive customer care services to meet needs of client base, specializing in general liability, and carrier claims.
• Focus is to engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations, along with development of processes and procedures to ensure compliance with client, broker, and carrier expectations.
• Accountabilities include; oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits.
• Additional duties may include preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes.

About You

Required: Bachelor's degree; Must have General Liabiltiy and Auto Liability experience; Handling complex claims; 7 years relevant claims handling experience in addition to proficiency in MS Office applications, and related claims and business software.

Preferred: Previous auditing experience in addition to extensive claims background and strong process management skills.

Behaviors: Strong leadership skills and project management skills, Ability to professionally interact with all levels of claims management, Solid analytical abilities. Must have professional communication and presentation skills.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)