Commercial Claims Supervisor - Retail, Premises, BI, Slip and Fall

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Bassett is seeking a seasoned claims leader to supervise a liability claims team across various caseloads. You will drive high-quality service, hire and train adjusters, and promote best practices within a collaborative, client-focused environment.

The role emphasizes leadership, regulatory licensing across states, and utilization of Gallagher technology to enhance outcomes. US-based positions require jurisdictional experience and strong team development.

Qualifications

• High School Diploma is required.
• At least 10 years of related claims experience.
• Licensed and/or certified in all states where claims are handled.
• Knowledge of all team member related functions.

Responsibilities

• Lead and encourage a liability claims team handling a variety of caseloads to deliver high-quality service.
• Promote Best Practices by guiding the claims team to follow GB’s standards.
• Drive Talent by hiring and training adjusters and fostering performance.
• Define team goals and manage workloads for optimal efficiency.
• Leverage Gallagher technology to improve team efficiency and service quality.
• Communicate with clients, carriers, and brokers professionally and proactively.

Skills

Leadership

Claims background

Jurisdictional experience

Education

High School Diploma

Bachelor's Degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics

• Jurisdictions: US
• Licenses: Required - NY, AZ, TX, FL.
• Location: This role is not eligible for fully remote work.

How you’ll make an impact

• Supervise: Lead and encourage a liability claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.
• Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices.
• Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.
• Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.
• Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.
• Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.
• Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

About You

• Ideal candidates for this position will have:
• Claims Background: General Liability, Slip and Fall, Premises, Retail.
• Prior leadership experience: 5+ years
• Jurisdictional Experience: All states.

REQUIRED QUALIFICATIONS

• High School Diploma
• Minimum of 10 years related claims experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions

DESIRED

• Bachelor's Degree

#LI-DR1

#LI-Remote

#Liability

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)