Applications Developer

Modern Technology Solutions, Inc.; Dayton (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

PTO 20 days + 10 holidays

401(k) match 6%

ESOP ownership

Education reimbursement up to 10k

Healthcare options

Performance bonuses

Job summary

Modern Technology Solutions, Inc. is seeking an Applications Developer to design, develop, configure, and integrate the ServiceNow platform.

You will lead technical efforts with stakeholders to deliver scalable and secure solutions supporting ITSM, Service Catalog, Knowledge Management, CMDB, and asset management, aligned with governance and AI enablement goals. You will mentor juniors, promote best practices, and drive platform modernization while ensuring data quality, security, and

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related field, or equivalent experience.
• Experience developing and administering enterprise service management platforms.
• Experience designing and implementing workflow automation solutions.
• Strong understanding of software development and system integration principles.
• Ability to work independently and collaboratively in a cross-functional environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to obtain and maintain a U.S Government Security Clearance.

Responsibilities

• Design, develop, and implement ServiceNow applications, workflows, integrations, and enhancements.
• Configure and support ITSM, Service Catalog, Knowledge Management, CMDB, and Asset Management modules.
• Develop business rules, client scripts, Flow Designer workflows, UI policies, and catalog items.
• Ensure solutions align with platform best practices and organizational standards.
• Contribute to ServiceNow platform architecture, technical strategy, and governance.
• Recommend solutions that improve performance, service delivery, and operational efficiency.
• Promote development standards, scalability, and platform modernization.
• Identify opportunities to reduce technical debt and enhance platform capabilities.
• Develop and maintain integrations between ServiceNow and enterprise systems.
• Support CMDB, data governance, data quality, service mapping, and asset management initiatives.
• Ensure integrations meet security, reliability, and maintainability standards.
• Troubleshoot complex platform issues and provide production support.
• Support platform upgrades, patches, releases, and performance improvements.
• Maintain technical documentation and support operational stability.
• Partner with stakeholders to gather requirements and deliver technical solutions.
• Participate in planning, estimation, backlog refinement, and release activities.
• Support testing, validation, and technical impact assessments.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Mentor junior developers and administrators, conduct code reviews, and promote best practices.
• Share technical knowledge and maintain development standards and documentation.
• Stay current with ServiceNow capabilities, recommending automation, AI-enabled solutions, and platform enhancements.

Skills

Analytical skills

Troubleshooting

Communication

Independent & collaborative

Education

Bachelor or higher in IS/CS/Engineering

Tools

ServiceNow Platform

JavaScript

REST APIs

Job description

The Applications Developer is responsible for the design, development, configuration, integration, and continuous improvement of the ServiceNow platform. This role serves as a technical leader within the ServiceNow team, partnering with the ServiceNow Platform Owner, administrators, analysts, and business stakeholders to deliver scalable, secure, and maintainable solutions that support service management, workflow automation, knowledge management, service catalog, CMDB, asset management, and future platform capabilities. This position supports the organization's ServiceNow roadmap, including foundational capabilities such as Knowledge Management, Service Catalog, CMDB, governance, adoption, and AI enablement initiatives.

Job responsibilities include:

Solution Design & Development

• Design, develop, and implement ServiceNow applications, workflows, integrations, and enhancements.
• Configure and support ITSM, Service Catalog, Knowledge Management, CMDB, and Asset Management modules.
• Develop business rules, client scripts, Flow Designer workflows, UI policies, and catalog items.
• Ensure solutions align with platform best practices and organizational standards.

Architecture & Technical Leadership

• Contribute to ServiceNow platform architecture, technical strategy, and governance.
• Recommend solutions that improve performance, service delivery, and operational efficiency.
• Promote development standards, scalability, and platform modernization.
• Identify opportunities to reduce technical debt and enhance platform capabilities.

Integrations & Data Management

• Develop and maintain integrations between ServiceNow and enterprise systems.
• Support CMDB, data governance, data quality, service mapping, and asset management initiatives.
• Ensure integrations meet security, reliability, and maintainability standards.

Platform Operations & Support

• Troubleshoot complex platform issues and provide production support.
• Support platform upgrades, patches, releases, and performance improvements.
• Maintain technical documentation and support operational stability.

Collaboration & Stakeholder Engagement

• Partner with stakeholders to gather requirements and deliver technical solutions.
• Participate in planning, estimation, backlog refinement, and release activities.
• Support testing, validation, and technical impact assessments.
• Collaborate with cross-functional teams to ensure successful project delivery.

Mentoring & Continuous Improvement

• Mentor junior developers and administrators, conduct code reviews, and promote best practices.
• Share technical knowledge and maintain development standards and documentation.
• Stay current with ServiceNow capabilities, recommending automation, AI-enabled solutions, and platform enhancements.

Minimum Qualifications

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related field, or equivalent experience.
• Experience developing and administering enterprise service management platforms.
• Experience designing and implementing workflow automation solutions.
• Strong understanding of software development and system integration principles.
• Ability to work independently and collaboratively in a cross-functional environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to obtain and maintain a U.S Government Security Clearance.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Additional ServiceNow certifications in ITSM, CMDB, Asset Management, or related areas.
• Experience implementing Service Catalog, Knowledge Management, CMDB, or Asset Management capabilities.
• Experience with JavaScript, REST APIs, integrations, and platform scripting.
• Experience supporting governance, process improvement, and service management initiatives.

Compensation

The pay range for this position is $120,000/year to $180,000/year; however, base pay offered may vary depending on established government contract rates, job-related knowledge, skills, and experience, and other factors. MTSI also offers a full range of medical, financial, and other benefits, dependent on the position offered. This information is provided per the Equal Pay Act. Base pay information is based on market location. Applicants should apply via MTSI's internal or external careers site.

Interesting Work

Our co-workers support some of the most important and critical programs to our national defense and security.

Values

Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry.

100% Employee Owned

We have a stake in each other's success, and the success of our customers. It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year.

Great Benefits - Most Full-Time Staff Are Eligible for:

• Starting PTO accrual of 20 days PTO/year + 10 holidays/year
• Flexible schedules
• 6% 401k match with immediate vesting up to $9k annually
• Semi-annual bonus eligibility (July and December)
• Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
• Up to $10,000 in annual educational reimbursement
• Other company funded benefits, like life and disability insurance
• Optional zero deductible Blue Cross/Blue Shield health insurance plan

Track Record of Success

We have grown every year since our founding in 1993.

Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance

MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.

For more information about MTSI, please visit www.mtsi-va.com

MTSI embraces nine core values including our first core value of Employees come first. Consistent with our Core Values, we are committed to Equal Opportunity, making decisions without regard to race, color, religion, sex, national origin, age, military/veteran status, disability, or any other characteristics protected by applicable law. MTSI is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants and employees with physical and/or mental disabilities.