Quality Manager - Manufacturing & Process Excellence

Taylor Corporation; York (York County); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health plans

Dental and vision coverage

Wellness programs

401(k) with company match

Paid time off (PTO) and holidays

Job summary

Taylor Communications, part of Taylor Corporation, seeks a Quality Manager to lead the site's Quality Management System and drive quality improvement across operations in York, PA. You will partner with Operations, Engineering, Maintenance, and Supply Chain to identify gaps and implement sustainable corrective actions.

The role emphasizes data-driven decision making, rigorous problem solving, and building a culture of continuous improvement across the plant.

Qualifications

• 5+ years of experience in quality management, quality engineering, or a similar quality leadership role within a manufacturing or production environment.
• Experience working with quality management systems, quality standards, corrective actions, and process improvement.
• Strong root cause analysis experience, including the ability to identify true process issues and drive sustainable corrective actions.
• Experience using data to evaluate quality performance, identify trends, and recommend improvements.
• Strong understanding of manufacturing processes and how quality is built into production.
• Ability to partner with production, engineering, maintenance, supply chain, and leadership teams.
• Strong communication skills, including the ability to explain quality standards, train others, and influence change.
• Demonstrated ability to drive process discipline, accountability, and continuous improvement in a plant environment.

Responsibilities

• Lead the development, implementation, and ongoing improvement of the site’s Quality Management System.
• Partner with Operations and plant leadership to identify quality gaps, process issues, and repeat defects.
• Use structured root cause analysis tools such as 5 Whys, 8D, CAPA, and Pareto analysis to drive sustainable corrective actions.
• Establish, track, and report quality metrics that help measure process performance, trends, defects, and cost of poor quality.
• Support the development and maintenance of quality standards, SOPs, control plans, documentation, and audit-ready processes.
• Review quality and process data to identify patterns, determine root causes, and recommend practical improvements.
• Lead or support process improvement activities, including process mapping, value stream analysis, kaizen events, and other continuous improvement efforts.
• Help ensure quality is built into the process rather than relying only on quality checks or final inspection.
• Partner with cross-functional teams, including Operations, Engineering, Maintenance, Supply Chain, and Customer Support, to improve quality performance and process consistency.
• Support internal audits, external audits, customer requirements, and certification efforts as needed.
• Train, coach, and influence employees and leaders on quality standards, root cause analysis, process improvement, and continuous improvement practices.
• Help build a culture of accountability, process ownership, and continuous improvement.

Skills

Quality management

Root cause analysis

Data-driven decisions

Cross-functional collaboration

Communication skills

Education

Bachelor’s degree in Quality, Engineering, Manufacturing, Business

Tools

QMS tools

ERP systems

Document control systems

Quality record systems

Job description

Taylor Communications, part of Taylor Corporation, seeks a Quality Manager to lead the site's Quality Management System and drive quality improvement across operations in York, PA. You will partner with Operations, Engineering, Maintenance, and Supply Chain to identify gaps and implement sustainable corrective actions.

The role emphasizes data-driven decision making, rigorous problem solving, and building a culture of continuous improvement across the plant.