Quality Manager – ISO 9001 & Warranty Lead

Energy Jobline ZR; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

Medical, Dental & Vision insurance

Employee assistance program

Flexible spending account

Health savings account

Paid time off

Parental Leave

Tuition Reimbursement

Job summary

TUTCO LLC in Chicago, IL, a leading manufacturer of heat strips and heating elements, seeks a qualified Quality Manager to lead the DRC Quality Assurance program and ensure ISO 9001 compliance. You will drive warranty resolutions and collaborate with production, engineering, and suppliers to reduce defects and improve processes.

The role requires strong analytical skills, 5+ years in industrial manufacturing, and experience with heat transfer products.

Qualifications

• Bachelor's degree in a STEM related field.
• 5+ years of combined customer-facing and operational experience in industrial manufacturing.
• Strong knowledge of QC processes (8D, 5-Whys, PPAP/APQP, 5+6S).
• Experience with heat transfer products and sheet metal fabrication processes.

Responsibilities

• Build and maintain strong relationships with customers to understand needs and concerns.
• Establish standardized processes between all DRC manufacturing facilities.
• Act as DRC customer contact for inquiries, escalations, and resolutions of issues.
• Own communications with customers regarding warrantable issues.
• Oversee QA personnel leadership and accountability.
• Decide on warrantable issue dispositions and track warranty costs.
• Create metrics/reports to identify trends and interventions.
• Collaborate with Quality Engineer and Field Service to resolve needs.
• Lead multi-departmental warranty fixes (design/build/install parts).
• Lead root cause analysis and countermeasures execution.
• Provide feedback to other departments for continuous improvement.
• Perform supplier quality audits and onboarding with purchasing/engineering.
• Support ISO 9001 documentation and internal audits.

Skills

Quality management

8D problem solving

PPAP/APQP

ISO 9001

Root cause analysis

Cross-functional collaboration

Documentation

Education

Bachelor's degree in STEM field

Job description

TUTCO LLC in Chicago, IL, a leading manufacturer of heat strips and heating elements, seeks a qualified Quality Manager to lead the DRC Quality Assurance program and ensure ISO 9001 compliance. You will drive warranty resolutions and collaborate with production, engineering, and suppliers to reduce defects and improve processes.

The role requires strong analytical skills, 5+ years in industrial manufacturing, and experience with heat transfer products.