Quality Manager in Chicago

Energy Jobline ZR; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

Medical, Dental & Vision insurance

Employee assistance program

Flexible spending account

Health savings account

Paid time off

Parental Leave

Tuition Reimbursement

Job summary

TUTCO LLC in Chicago, IL, a leading manufacturer of heat strips and heating elements, seeks a qualified Quality Manager to lead the DRC Quality Assurance program and ensure ISO 9001 compliance. You will drive warranty resolutions and collaborate with production, engineering, and suppliers to reduce defects and improve processes.

The role requires strong analytical skills, 5+ years in industrial manufacturing, and experience with heat transfer products.

Qualifications

• Bachelor's degree in a STEM related field.
• 5+ years of combined customer-facing and operational experience in industrial manufacturing.
• Strong knowledge of QC processes (8D, 5-Whys, PPAP/APQP, 5+6S).
• Experience with heat transfer products and sheet metal fabrication processes.

Responsibilities

• Build and maintain strong relationships with customers to understand needs and concerns.
• Establish standardized processes between all DRC manufacturing facilities.
• Act as DRC customer contact for inquiries, escalations, and resolutions of issues.
• Own communications with customers regarding warrantable issues.
• Oversee QA personnel leadership and accountability.
• Decide on warrantable issue dispositions and track warranty costs.
• Create metrics/reports to identify trends and interventions.
• Collaborate with Quality Engineer and Field Service to resolve needs.
• Lead multi-departmental warranty fixes (design/build/install parts).
• Lead root cause analysis and countermeasures execution.
• Provide feedback to other departments for continuous improvement.
• Perform supplier quality audits and onboarding with purchasing/engineering.
• Support ISO 9001 documentation and internal audits.

Skills

Quality management

8D problem solving

PPAP/APQP

ISO 9001

Root cause analysis

Cross-functional collaboration

Documentation

Education

Bachelor's degree in STEM field

Job description

Company Description

TUTCO, LLC, a leading manufacturer of heat strips and heating elements, used in the HVAC and Appliance industry is seeking a highly motivated and detail-orientated Quality Manager to join the team in their Chicago, IL facility. TUTCO LLC is a Subsidiary of Smiths Group with Headquarters in London, England.

Summary

This position will manage the DRC Quality Assurance program and its compliance with ISO 9001. Establish a good working relationship with DRC's customers to address and resolve returned goods, answer technical questions, and handle warranty claims. Work with our suppliers to address non-conforming products. Work with the production department to establish a quality-focused environment, including participating in continuous improvement activities focused on efficiency improvements by reducing waste caused by poor quality.

Essential Duties and Responsibilities

• Build and maintain strong working relationships with customers to understand their needs and concerns.
• Establish and maintain standardized processes and practices between all DRC manufacturing facilities.
• Act as DRC customer contact for all inquiries, escalations, and resolutions of issues relating to products in the field.
• Own communications with customers regarding warrantable issues.
• Oversee LMA (lead, manage, hold accountable) of Quality personnel.
• Accountable for decision-making on warrantable issue dispositions.
• Track the cost of warranty items.
• Create metrics and reports to identify trends requiring intervention and to execute those interventions.
• Work closely with the Quality Engineer and Field Service Team to resolve customer needs.
• Develop and implement strategies and processes to improve efficiency and effectiveness.
• Lead and direct multi-departmental work for execution of warranty fixes (designing, building, and installing replacement parts)
• Lead and direct multi-departmental work for root cause analysis and execution of countermeasures.
• Provide feedback to and work with other departments for continuous improvement opportunities/lessons learned from warranty items.
• Perform supplier quality audits and onboarding, in collaboration with purchasing and engineering teams.
• Work closely with Quality Engineer to establish and enforce quality standards and support activities.
• Document, manage, and improve the internal audit program, which includes the coordination of auditor training and monitoring of auditor performance.
• Establish and maintain ISO 9001 compliant system.
• Participating in the ISO Internal Audit activities
• Perform other tasks as assigned.

Job Requirements & Physical Demands

• Excellent interpersonal, customer service, and both written and verbal communication skills.
• Outstanding attention to detail.
• Strong analytical and problem-solving skills.
• Must be self-motivated and team orientated.
• Must be able to visualize solutions using 3D design concepts and manufacturing methods.
• Knowledge of machine tool processes and capabilities.
• Able to research and implement cost effective solutions.
• Light physical demands, some reaching, standing, bending, lifting, and prolonged sitting.
• The ability to drive between five local manufacturing facilities (three in Melrose Park and two in Elk Grove Village) to perform duties. Clean driving record required.
• Maintain regular and reliable attendance and punctuality; the typical hours for this position are 45-55 weekly, with additional hours as needed Monday through Friday, 7:00am - 3:30pm with additional hours, as necessary.
• Be able to travel overnight domestically and internationally as required.

Education & Experience

• Bachelor's degree in a STEM related field.
• 5+ years of combined customer-facing and operational experience in the industrial manufacturing market required.
• Strong knowledge of QC processes (8D, 5-Whys, PPAP/APQP, 5+6S).
• Experience with heat transfer products and sheet metal fabrication processes strongly .

Benefits

• 401(k)
• Medical, Dental & Vision insurance
• Employee assistance program (EAP)
• Flexible spending account (FSA)
• Health savings account (HSA)
• Paid time off
• Parental Leave
• Tuition Reimbursement

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of , , , , , , economic status, , , or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace .

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)