Quality Manager

Robinson Inc.; De Pere (WI); On-site; USD 80,000 - 120,000; Full time

Job summary

Robinson, Inc. seeks a Quality leadership role to enhance and administer a Quality Management System compliant with ISO 9001, ASME, AWS and UL requirements. The role supports development, application, maintenance, and continuous improvement of all QMS.

You will collaborate with internal and external customers, lead quality audits, support supplier management, perform root-cause analyses, and train staff to boost quality and customer satisfaction. Travel to Robinson facilities is required.

Qualifications

• Bachelor’s degree or equivalent with 5+ years in manufacturing; minimum 3 years manufacturing experience.
• Proficient in Microsoft Word, Excel, Visio, PowerPoint or similar software.
• Knowledge of lean manufacturing, Six Sigma, 5S, DMAIC, project management, value-stream mapping, and auditing.
• Able to collaborate on teams and foster a positive work environment.

Responsibilities

• Establish, monitor, and measure key quality performance indicators.
• Lead internal quality audits with senior staff guidance.
• Investigate non-conformances and drive corrective actions.
• Support purchasing with supplier management and audits.
• Train personnel in quality systems and statistical methods.
• Collaborate with customers to uphold quality objectives.

Skills

Quality management

Leadership

Lean manufacturing

Six Sigma

5S

DMAIC

Auditing

Data analysis

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Visio

Job description

Description

COMPANY OVERVIEW

We appreciate your interest in joining our team! At Robinson, Inc. we pride ourselves on our manufacturing solutions and ownership culture, which support the industries we serve and our local communities. Robinson is employee-owned and is driven by a dedicated team of skilled professionals that value trust, loyalty, teamwork, integrity, and accountability as the foundations of our organization. We strive to provide customer service that goes above and beyond the standard.

Responsible for the enhancement and administration of a Quality Management System compliant to ISO 9001, ASME, AWS and UL requirements. Supports and coordinates activities concerned with development, application, maintenance, and continuous improvement of all Quality Management Systems. Implement these activities through collaboration and development of the internal skill sets.

ROLE + RESPONSIBILITIES (includes but not limited to)

• Establish, monitor, and measure key quality performance indicators.
• Collaborate with internal/external customers to uphold and implement Quality objectives. Hold stop work ability within the manufacturing space and escalation authority to COO.
• Facilitate QMS improvements and corrective actions as needed.
• Write, review, approve, update, and track document revisions for accuracy.
• Investigate returned goods, determine disposition/re-inspection needs, issue reports, and approve closures, analyzing trends to reduce corrective actions.
• Communicate with customers on complaints, process changes, specifications, and projects.
• Lead internal quality audits with senior staff guidance.
• Enhance Non-Conforming System, lead investigations, determine dispositions/corrective actions, and provide trend feedback to management.
• Support Purchasing with supplier management and audits.
• Conduct root cause and trend analyses, issuing periodic quality reports.
• Assist pre-manufacturing, manufacturing, and inspection teams with procedural issues using statistical/capability analysis.
• Provide QA expertise in calibration, incoming materials, document control, and QC.
• Participate in customer and ISO audits.
• Supervise QA Technician tasks and review work as applicable.
• Train personnel in equipment use, inspection, statistical methods, processes, and quality systems.
• Work with Department Leads to boost quality performance and customer satisfaction.
• Ensure relevant training for effective quality system management.

QUALIFICATIONS

• Bachelor’s degree or equivalent with 5+ years in manufacturing, or equivalent education/experience; minimum 3 years manufacturing experience required.
• Proficient in Microsoft applications (Word, Excel, Visio, PowerPoint) or similar software.
• Knowledge of lean manufacturing, Six Sigma, 5S, DMAIC, project management, value-stream mapping, business process improvement, and auditing.
• Able to collaborate on teams and foster a positive work environment.
• Strong time management and multitasking skills.
• Capable of translating quality requirements into product specifications.

PREFERRED SKILLS

• Ability to collaborate with internal and external departments.
• Strong mathematical and analytical skills, along with a keen sense of attention to detail
• Excellent blue print reading and interpretation skills

LEADERSHIP RESPONSIBILITIES

This position oversees the Quality department.

TRAVEL REQUIREMENTS

This position does require travel to other Robinson facilities.

At Robinson, we value professionalism, expertise, and a dedication to craftsmanship. We offer a dynamic work environment where employees are empowered to excel and grow within their roles. Join us in our mission to deliver exceptional metal fabrication solutions while fostering a culture of collaboration, innovation, and employee satisfaction.

Robinson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.