QUALITY MANAGER

State of Illinois; Chicago (IL); On-site; USD 9,500 - 10,000; Full time

Benefits offered by this job

Pension program

Flexible work schedules

Paid parental leave

Job summary

Department of Human Services, Chicago Read Mental Health Center, is seeking a Quality Manager to oversee facility-wide quality of care, lead corrective actions, and reduce risk. The role supervises staff and interfaces with leadership to ensure accreditation standards are met.

The incumbent will develop and monitor improvement plans, coordinate with the COO and Central Office, and ensure proactive quality assurance across units. This is an in-office position in Chicago, IL.

Qualifications

• Requires completion of four years of college.
• Requires three years of progressively responsible quality assurance and performance management experience in health or human services.

Responsibilities

• Serves as the Quality Manager for the Chicago-Read Mental Health Center.
• Serves as full-line supervisor.
• Develops, implements, coordinates and monitors plans of corrective actions related to the identification of problems that negatively impact on the quality of care within the hospital.
• Collaborate with the Hospital Chief Operating Officer and Central Office Administration to confirm the hospital meets or exceeds professional/accreditation standards.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Skills

Leadership

Quality Assurance

Performance Management

Supervisory Experience

Education

Bachelor's degree

Job description

Job Requisition ID: 59051
Opening Date: 10/06/2026
Closing Date: 10/20/2026
Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Health and Human Services
Bilingual Option: None
Salary: Anticipated Salary: $9,542 - $10,332 per month ($114,504 - $123,984 per year)
Job Type: Salaried
Category: Full Time
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Gubernatorial (Management Bill) Exclusion from RC063 Collective Bargaining Coverage
Work Hours: Mon - Fri, 8:00am - 4:00pm; 30-minute unpaid lunch
Anticipated Hybrid Work Schedule Availability: Not available, fully in office
Headquarter Location: 4200 N Oak Park Ave, Chicago, Illinois, 60634

Division of Behavioral Health and Recovery

Chicago-Read Mental Health Center

Quality Management
Work County: Cook
Agency Contact: [e-mail]

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Behavioral Health and Recovery is seeking to hire a dynamic and organized Quality Manager with strong leadership skills to oversee the facility wide program for assessing, improving and managing the quality of care and reducing risk within the Chicago-Read Mental Health Center located in Chicago, Illinois. The incumbent will identify, develop, implement, coordinate and monitor action plans designed to confirm that problems at the facility are resolved and that action is taken to improve quality of care within the units and facility grounds. At Chicago-Read Mental Health Center, we treat individuals with dignity and compassion. Our mission is to provide recovery-oriented, evidence based, psychiatric healthcare services within a safe environment, which promote quality of life and full participation in the community.

Essential Functions

• Serves as the Quality Manager for the Chicago-Read Mental Health Center.
• Serves as full-line supervisor.
• Develops, implements, coordinates and monitors plans of corrective actions related to the identification of problems that negatively impact on the quality of care within the hospital.
• Collaborate with the Hospital Chief Operating Officer and Central Office Administration to confirm the hospital meets or exceeds professional/accreditation standards.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college.
• Requires three (3) years of progressively responsible quality assurance and performance management administrative experience in the fields of health or human services.

Preferred Qualifications

• Three (3) years of experience in assessing compliance with accreditation and certification standards within all operational systems, within a large and complex healthcare organization.
• Three (3) years of professional experience coordinating, reviewing and evaluating a program for assessing and improving quality of care for a public or private organization.
• Three (3) years of professional experience identifying and developing action plans to verify problems have been resolved and actions taken to improve quality of care for a public or private organization.
• Three (3) years of professional experience developing, maintaining, and managing quality or safety assurance methods and processes by determining objectives, setting specifications, and assessing results.
• Three (3) years of professional supervisory experience, including assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff and approving time off.

Conditions of Employment

• Requires ability to pass the IDHS background check.
• Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.
• Requires the ability to travel in the performance of job duties.
• Requires the ability to work after business hours, weekends and holidays.
• Requires the ability to utilize office equipment, including personal computers.
• This position has been found to meet the requirements in section 4A-1 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file a Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick days annually (Sick days carry over from year to year)
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
• Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html

This position has been found to meet the requirements in section 4A-1 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.