NORTHERN REGION QUALITY COORDINATOR

State of Illinois; Hines (IL); On-site; USD 119,000 - 131,000; Full time

Job summary

The State of Illinois Department of Human Services is seeking a Northern Region Quality Coordinator to lead Quality Assessment and Performance Improvement (QAPI) development across specified state-operated facilities. You will coordinate projects, supervise staff, and ensure compliance with professional standards.

You will collaborate with hospital quality managers to verify services meet accreditation standards, supervise a team, and prepare project reports for leadership.

Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years college.
• Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a Quality Improvement field for a health or human services organization.
• Four (4) years of professional administrative experience performing quality control assessments and monitoring activities for a public or private business organization.
• Four (4) years of professional experience generating corresponding statistical and/or written reports and recommending and implementing policy changes because of those activities.
• Four (4) years of professional experience performing data and statistical analysis, assessments, and monitoring for a public or private business organization.
• Four (4) years of professional experience in the review of the mental health code and various accreditation and certification requirements for a health and human service organization.
• Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff, approving time off, and preparing and signing performance evaluations.
• Three (3) years of professional experience reviewing and evaluating project reports, verifying timely and accurate information for a public or private organization.

Responsibilities

• Serves as Northern Region Quality Coordinator.
• Collaborates with hospital quality managers to verify that services to persons with mental health needs meet professional/accreditation/regulatory standards.
• Serves as full-line supervisor.
• Assigns staff to present project reports to bureau, division, and hospital administrative staff.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Job description

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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID: 59084
Opening Date: 10/13/2026
Closing Date: 10/26/2026
Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Health and Human Services
Bilingual Option: None
Salary: Anticipated Salary: $9,949 - $10,949 per month ($119,388 - $131,388 per year)
Job Type: Salaried
Category: Full Time
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Gubernatorial (Management Bill) Exclusion from RC063 Collective Bargaining Coverage
Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch
Anticipated Hybrid Work Schedule Availability: Not available, fully in office
Headquarter Location: 1200 S 1st Ave, Hines, Illinois, 60141

Division of Behavioral Health and Recovery
Quality Management
Quality Assessment and Performance Improvement (QAP) Development – Region 1 & 2
Work County: Cook
Agency Contact: [e-mail]

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Behavioral Health and Recovery is seeking to hire a Northern Region Quality Coordinator. The Northern Region Quality Coordinator will perform Quality Assessment and Performance Improvement (QAPI) Development, project coordination and supervision of staff assigned to quality monitoring for assigned State Operated Psychiatric Hospitals (SOPH's). The Northern Region Quality Coordinator will collaborate with hospital quality managers to verify that services to persons with mental health needs meet professional/accreditation/regulatory standards. As the State Mental Health Authority, the Division is responsible for ensuring that Illinois children, adolescents and adults living with serious mental illness, emotional disturbance, or an impaired level of functioning, have access to publicly funded mental health services.

Essential Functions

• Serves as Northern Region Quality Coordinator.
• Collaborates with hospital quality managers to verify that services to persons with mental health needs meet professional/accreditation/regulatory standards.
• Serves as full-line supervisor.
• Assigns staff to present project reports to bureau, division, and hospital administrative staff.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years college.
• Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a Quality Improvement field for a health or human services organization.

Preferred Qualifications

• Four (4) years of professional administrative experience performing quality control assessments and monitoring activities for a public or private business organization.
• Four (4) years of professional experience generating corresponding statistical and/or written reports and recommending and implementing policy changes because of those activities.
• Four (4) years of professional experience performing data and statistical analysis, assessments, and monitoring for a public or private business organization.
• Four (4) years of professional experience in the review of the mental health code and various accreditation and certification requirements for a health and human service organization.
• Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff, approving time off, and preparing and signing performance evaluations.
• Three (3) years of professional experience reviewing and evaluating project reports, verifying timely and accurate information for a public or private organization.

Conditions of Employment

• Requires ability to pass the IDHS background check.
• Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.
• Requires the ability to travel in the performance of job duties.
• Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick days annually (Sick days carry over from year to year)
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
• Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions

Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment duringState employment or within one year immediately after ending State employment, the employee shall,prior to accepting any such non-State employment offer, notify the Office of the ExecutiveInspector Generalfor the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine.