Quality Management Administrator

State of Illinois; Springfield (IL); Hybrid; USD 11,000 - 12,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid holidays

Parental leave

Job summary

The Division of Developmental Disabilities within the State of Illinois seeks an experienced administrator to lead the Bureau of Quality Management’s statewide quality assurance and compliance program. You will oversee survey and monitoring activities across providers, serving as liaison to CMS, BALC, and OIG, guiding compliance with HCBS rules.

The role requires strong leadership, staff supervision, and expert coordination with state and federal agencies to ensure high quality services for

Qualifications

• Requires a four-year college degree, preferably in social or human services.
• Requires four years of progressively responsible administrative experience in health or human services.
• Experience with HCBS settings and CMS reporting preferred.

Responsibilities

• Serves as Quality Management Administrator, develops and organizes activities of staff engaged in an integrated program of quality review and enhancement for service and support for individuals with developmental disabilities.
• Serves as a full-line supervisor.
• Represents the Bureau program functions with the Office, Division and Department staff.
• Monitors the provision of comprehensive technical assistance to agencies evidencing difficulty in meeting standards.
• Directs the monitoring of individual and agency records and engages in direct observations of service delivery to verify individuals with developmental disabilities are receiving high quality services and supports.

Skills

Quality management

Supervisory experience

CMS/federal reporting

Provider relations communication

Education

Bachelor's degree in social or human services field

Four years administrative experience

Job description

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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID: 59227
Opening Date:10/13/2026
Closing Date:10/26/2026
Agency:Department of Human Services
Class Title:SENIOR PUBLIC SERVICE ADMIN (40070)
Skill Option:Health and Human Services
Bilingual Option:None
Salary:Anticipated Salary: $11,000 - $11,834 per month ($132,000 - $142,008 per year)
Job Type:Salaried
Category:Full Time
Number of Vacancies:1
Bargaining Unit Code:None
Merit Comp Code:Term Appointment/ Agency
Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch
Anticipated Hybrid Work Schedule Availability: It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need
Headquarter Location: 600 E Ash St, Springfield, Illinois, 62703

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Developmental Disabilities is seeking an experienced administrator to lead the Bureau of Quality Management’s statewide quality assurance and compliance program for individuals with developmental disabilities. This position directs a multi-unit bureau — Quality Review and Quality Enhancement; overseeing survey and monitoring activities across community and state-operated DD service providers, serving as the Division’s liaison to OIG, BALC, and CMS on compliance matters, and leading the Bureau’s response to federal requirements including the HCBS Settings Rule and the CMS HCBS Access Rule. We are looking for a leader who can manage staff and processes with equal skill — someone comfortable both directing a survey team and representing the Division before CMS and legislative stakeholders.

Essential Functions

• Serves as Quality Management Administrator, develops and organizes activities of staff engaged in an integrated program of quality review and enhancement for service and support for individuals with developmental disabilities.
• Serves as a full-line supervisor.
• Represents the Bureau program functions with the Office, Division and Department staff.
• Monitors the provision of comprehensive technical assistance to agencies evidencing difficulty in meeting standards.
• Directs the monitoring of individual and agency records and engages in direct observations of service delivery to verify individuals with developmental disabilities are receiving high quality services and supports.
• Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years college preferably with course work in a social or human services field.
• Requires four (4) years progressively responsible administrative experience in a health or human services organization within a Mental Health or Developmental Disabilities Organization.

Preferred Qualifications

• Five (5) years of professional management experience directing quality review and enhancement activities for community-based and state-operated developmental disabilities services, including monitoring compliance with the HCBS Settings Rule and CMS/federal reporting requirements.
• Five (5) years of professional supervisory experience directing multiple staff, including assigning and reviewing work, training subordinates, evaluating performance, and administering progressive discipline.
• Five (5) years of professional experience designing and delivering technical assistance, corrective action plans, or training and calibration programs for provider agencies or quality assurance staff.
• Five (5) years of professional experience communicating survey findings, compliance determinations, and corrective action requirements to provider agencies, DHS/DDD leadership, and CMS regional staff.
• Two (2) years of experience implementing programs, policies, and procedures for individuals with developmental disabilities.

Conditions of Employment

• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:Ab

• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick days annually (Sick days carry over from year to year)
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
• Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions

Term Appointment:
Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Human Services’s discretion.

Statement of Economic Interest:

This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.