Quality Liaison

Comprehensive Logistics Co. LLC; Avon (OH); On-site; USD 55,000 - 70,000; Full time

Job summary

Comprehensive Logistics Co. Inc. (CLI) is seeking a self-motivated, energetic Quality Liaison to join our team. You will communicate with customers on quality and material flow issues, participate in root-cause analysis, and lead daily/weekly audits to meet customer expectations.

The role emphasizes process discipline, risk management, and continuous improvement within a high-volume logistics environment.

Qualifications

• 1-3 years of experience in quality or logistics roles.
• Automotive experience in a high-volume sequencing environment at a Tier 1 or 3PL.
• Basic understanding of customer material and quality systems and Microsoft Office.

Responsibilities

• Coordinate quality and material flow with customers to minimize disruptions.
• Develop relationships with customer personnel to present issues.
• Conduct daily/weekly audits for carrier compliance, trailer safety, and ISO-related audits.
• Perform line-side walkthroughs and attend plant team meetings with customers.
• Train employees on the job to ensure conformance.
• Maintain daily customer KPIs via liaison report.

Skills

Quality liaison

Root cause analysis

Auditing

Customer communication

Team collaboration

Tools

Microsoft Office

Job description

Be a part of momentum and innovation. Comprehensive Logistics Co. Inc. is accelerating its agile diversification into new markets and expanding its current market base. You’re invited to join this company where your contributions fuel the momentum!

We are a lean company that relies on workforce talent and, in return, allows you to engage in the growing third-party logistics service provider market space differentiated by our contract manufacturing process disciplines, such as integrated robotics, vision-based error-proofing, and advanced IT applications in digital material flow management.

If you are energized by solving challenges, ranging from small operational details to big strategic challenges with industry-changing implications, come join us.

At Comprehensive Logistics Co. Inc. (CLI), individuals are valued for their dedication to perfecting processes and teamwork performance.

We are looking for a self-motivated, energetic, QUALITY LIAISON with a track record of unparalleled professionalism, integrity, loyalty, and honesty to join our team.

The ideal candidate must also effectively communicate with the customer on quality and material flow issues, participate as an active partner in the root-cause analysis process, and demonstrate the following:

• Communicate with the customer and CLI by coordinating quality and material flow effectively to minimize or eliminate customer disruptions.
• Develop relationships with customer personnel to allow CLI to present their case on potential issues.
• Possess a strong understanding of CLI processes to represent CLI on the spot when issues occur.
• Ensure process compliance by conducting daily/weekly audits: carrier compliance, trailer safety, sequencing racks, Proof of Delivery Process Risk Management (PRM), ISO, GMS, GM financial, quality spill, and other plant-related audits involving logistics services to meet customers' expectations.
• Randomly Audit material storage areas for correct sequence arrangement and availability for use on the line.
• Monitor customer safety stock to ensure that material is available in an effort to protect the plant from supplier quality issues or potential sequencing errors.
• Facilitate and monitor the delivery of safety stock in a timely manner.
• Maintain daily customer key indicators by using the daily liaison report in order to meet customer expectations.
• Develop a strong knowledge of customer processes so that any variance from such can be utilized in root cause analysis of any issue that may potentially be charged to CLI.
• Train employees by conducting on the job training in order to ensure employee conformance.
• Involved in Multi-disciplinary Five Phase Problem Solving Teams that directly drives the company's Continuous Improvement Process and Policies
• Have knowledge of commodity locations, material flow, and window times
• Perform a line-side walkthrough
• Attend Plant Team Meetings with the customer
• Relay line-side customer comments and suggestions
• Keep proper documentation and records

Requirements:

• 1-3 years of experience
• MUST HAVE AUTOMOTIVE EXPERIENCE IN A HIGH-VOLUME SEQUENCING ENVIRONMENT AT A TIER 1 OR 3PL.
• Basic understanding of customer material and quality systems is preferred.
• Basic understanding of the Microsoft Office Suite.

Comprehensive Logistics Inc. (CLI) is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Qualifications

Skills

Required

Intermediate

Preferred

Quality Novice

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.