Quality Assurance Technician

Ipsen-Inc; Town of Cherry Valley (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Day-One Benefits

401(k) with Company Match

Paid Time Off

Tuition Reimbursement

Job summary

Ipsen-Inc is seeking a QA Tech I to manage Ipsen's warranty claim system from submission to resolution and oversee the RMA process. This role supports audits, process development, and QA activities across departments to improve quality performance.

The position involves reviewing claims, verifying eligibility, and generating documentation and orders while collaborating with Engineering, Quality, and Manufacturing teams to ensure timely customer satisfaction.

Qualifications

• Minimum 1 year of experience in quality assurance, quality control, manufacturing quality, warranty/product quality, or related technical quality function.
• Minimum 1 year experience working in an industrial or manufacturing environment.
• Experience with Salesforce and/or Syteline ERP systems preferred.

Responsibilities

• Review customer claims including failure mode, operating conditions, and maintenance history.
• Verify eligibility including product coverage, warranty period, and terms & conditions of the sale.
• Evaluate claim details for completeness and accuracy.
• Participate in technical reviews with Engineering, Quality, Manufacturing, or Service Departments.
• Coordinate with QA Engineer to determine approval or denial of claims.
• Generate warranty replacement orders and coordinate with internal departments for timely delivery.
• Prepare monthly, quarterly, and annual documentation on warranty expenses.
• Review RMA requests and issue RMA to requestor as required.
• Close RMA upon receipt of returned goods.
• Conduct internal audits to ensure conformance with procedures and ISO standards.
• Collaborate with production, engineering, and customer service to improve processes and quality.
• Assist with developing and maintaining SOPs, work instructions and quality documentation.

Job description

Description

Ipsen is a Drugfree Workplace

Why You'll Love Working With Us:

We believe great benefits shouldn't have to wait. That's why we offer:

• Day-One Benefits – Enjoy our full benefits package starting your very first day no waiting period required.
• 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
• Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
• Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program

Summary

The QA Tech I will be charged with operating Ipsen's warranty claim system from initial submission to final resolution. The QA Tech I will also oversee the warranty Return Material Authorization (RMA) process. Additional responsibilities include support roles within the QDW Department such as auditing and process development.

Essential Duties and Responsibilities

• Review customer claims including failure mode, operating conditions, and maintenance history.
• Verify eligibility including product coverage, warranty period, and terms & conditions of the sale.
• Evaluate claim details for completeness and accuracy.
• Participate in technical reviews with Engineering, Quality, Manufacturing, or Service Departments.
• Coordinate with QA Engineer to see if claims should be approved or denied.
• Generates warranty replacement orders and organize with internal departments to ensure quickest possible delivery to customer site.
• Generates appropriate monthly, quarterly, and annual documentation on warranty expenses.
• Reviews warranty Return Material Authorization (RMA) requests and issues RMA to requestor as required.
• Close RMA request upon receipt of returned goods.
• Conduct assigned internal audits to evaluate conformance with established procedures, applicable standards, and QMS requirements.
• Collaborate with production, engineering, and customer service teams to improve process and quality performance.
• Support the development, revision, and maintenance of standard operating procedures, work instructions and quality documentation in accordance with applicable ISO standards.
• Support root cause investigations and corrective actions related to warranty claims, audit findings, and other quality issues as assigned.
• Provides administrative support to the Quality Assurance Engineer as required.

Requirements

Knowledge, Skills and Abilities

• Knowledge of ERP and CRM tools such as Salesforce or Syteline.
• Advanced computer skills with high level of proficiency in Microsoft Office.
• Ability to learn complex OEM components to include electrical and mechanical systems.
• Ability to use industry-specific software to identify correct components for warranty orders.
• Possess a strong attention to detail and sense of urgency with an ability to prepare warranty orders in a timely and accurate manner.
• Basic understanding of quality management systems, applicable quality standards, and internal auditing principles.
• Ability to analyze data and identify process improvement opportunities.
• Ability to multi-task, prioritize and be flexible with changing business needs in a team environment.

Education and Experience

• High School Diploma or equivalent required. Associate’s degree or other advanced training or certification program strongly preferred.
• Minimum 1 year of experience in quality assurance, quality control, manufacturing quality, warranty/product quality, or a related technical quality function required.
• Minimum 1 year experience working in an industrial or manufacturing environment required.
• Experience working within a Quality Management System (QMS) strongly preferred
• Experience working with Salesforce and/or Syteline ERP systems preferred.

Physical/Visual/Mental/ Environmental Factors

The demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Regularly required to sit and use hands and finger dexterity.
2. Occasionally required to stand, walk, reach with hands and arms.
3. Occasionally required to lift up to 10-20 pounds.
4. Regularly requires close vision, hearing and talking.
5. Exposure to moderate noise level while in the office.
6. Occasionally exposed to various climate conditions including humidity and cooler air.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Exact compensation may vary based on skills, experience, and location.