Quality Improvement Lead, Healthcare Outcomes

Acentra; Northern (KY); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health plans

Paid time off

Retirement savings

Corporate wellness

Educational assistance

Corporate discounts

Job summary

Acentra Health is seeking a qualified professional to join our quality improvement team and support contract growth by developing educational opportunities for staff. This role emphasizes creating a culture of continuous learning across operations.

The ideal candidate has a bachelor’s degree in Human Services and at least two years as an SIS Assessor, with experience supporting individuals with IDD/Autism and applying process improvement methods. PHI confidentiality essential.

Qualifications

• Bachelor’s degree in Human Services (Special Education, Social Work, Psychology or similar).
• 2+ years of experience as a SIS (Supports Intensity Scale) Assessor.
• Minimum two years of direct experience working with individuals with IDD/Autism.
• General knowledge of how to apply process improvement to everyday situations.
• Proficiency in use of productivity tools including Microsoft Office (Word, Excel, Outlook, SharePoint, etc)
• Must have dedicated home workspace committed to confidentiality of PHI

Responsibilities

• Maintains working knowledge of the current contract and deliverables to ensure compliance.
• Exceptional Communication, organization, facilitation skills, and a strong team ethic is a must; ability to support and influence a team environment.
• Ability to interact effectively with internal and external customers in a professional and courteous manner under hectic and changing conditions.
• Previous workload management experience strongly preferred.
• Strong critical thinking and problem solving skills necessary.
• Ability to organize, synthesize, and analyze large amounts of information.
• Strong verbal and written skills. Must be able to communicate effectively with diverse audiences including physicians, nurses, allied health professionals, administrators, and a wide-variety of non-technical staff.
• Works with supervisor and appropriate staff to establish and maintain a performance measurement/indicator system for Operations.
• Works with Supervisor to develop evaluation tools that will produce quantitative and qualitative data and findings to validate compliance and competence.
• Works with Supervisor to identify and maximize opportunities to use data and reports to improve services, processes and products.
• Works with Supervisor to provide IRR studies and any other Quality Improvement studies conducted as required for assigned contracts or customers, both internal and external.
• Works with Peer Reviewer recruitment and assists with credentialing and invoice questions
• Works with Supervisor to facilitate the development and implementation of quality improvement plans, including policies, procedures and guidelines.
• Work with Supervisor to prepare and provide data analysis of performance indicators and Quality Summary Reports to Senior Management.
• Works with Supervisor to maintain documented standards of performance and identifying all deviations from the quality improvement plan.
• Increasing knowledge of quality improvement models and methods (e.g. rapid cycle improvement, quality measurement and reporting, plan-do-check-act).
• Develop knowledge of quality improvement models and methods (e.g. rapid cycle improvement, quality measurement and reporting, plan-do-check-act).
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Skills

SIS Assessor experience

IDD/Autism experience

Process improvement

PHI confidentiality

Education

Bachelor’s degree in Human Services

Tools

Microsoft Office

Job description

Acentra Health is seeking a qualified professional to join our quality improvement team and support contract growth by developing educational opportunities for staff. This role emphasizes creating a culture of continuous learning across operations.

The ideal candidate has a bachelor’s degree in Human Services and at least two years as an SIS Assessor, with experience supporting individuals with IDD/Autism and applying process improvement methods. PHI confidentiality essential.