Quality Improvement Coordinator, Mid

Acentra; Northern (KY); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health plans

Paid time off

Retirement savings

Corporate wellness

Educational assistance

Corporate discounts

Job summary

Acentra Health is seeking a qualified professional to join our quality improvement team and support contract growth by developing educational opportunities for staff. This role emphasizes creating a culture of continuous learning across operations.

The ideal candidate has a bachelor’s degree in Human Services and at least two years as an SIS Assessor, with experience supporting individuals with IDD/Autism and applying process improvement methods. PHI confidentiality essential.

Qualifications

• Bachelor’s degree in Human Services (Special Education, Social Work, Psychology or similar).
• 2+ years of experience as a SIS (Supports Intensity Scale) Assessor.
• Minimum two years of direct experience working with individuals with IDD/Autism.
• General knowledge of how to apply process improvement to everyday situations.
• Proficiency in use of productivity tools including Microsoft Office (Word, Excel, Outlook, SharePoint, etc)
• Must have dedicated home workspace committed to confidentiality of PHI

Responsibilities

• Maintains working knowledge of the current contract and deliverables to ensure compliance.
• Exceptional Communication, organization, facilitation skills, and a strong team ethic is a must; ability to support and influence a team environment.
• Ability to interact effectively with internal and external customers in a professional and courteous manner under hectic and changing conditions.
• Previous workload management experience strongly preferred.
• Strong critical thinking and problem solving skills necessary.
• Ability to organize, synthesize, and analyze large amounts of information.
• Strong verbal and written skills. Must be able to communicate effectively with diverse audiences including physicians, nurses, allied health professionals, administrators, and a wide-variety of non-technical staff.
• Works with supervisor and appropriate staff to establish and maintain a performance measurement/indicator system for Operations.
• Works with Supervisor to develop evaluation tools that will produce quantitative and qualitative data and findings to validate compliance and competence.
• Works with Supervisor to identify and maximize opportunities to use data and reports to improve services, processes and products.
• Works with Supervisor to provide IRR studies and any other Quality Improvement studies conducted as required for assigned contracts or customers, both internal and external.
• Works with Peer Reviewer recruitment and assists with credentialing and invoice questions
• Works with Supervisor to facilitate the development and implementation of quality improvement plans, including policies, procedures and guidelines.
• Work with Supervisor to prepare and provide data analysis of performance indicators and Quality Summary Reports to Senior Management.
• Works with Supervisor to maintain documented standards of performance and identifying all deviations from the quality improvement plan.
• Increasing knowledge of quality improvement models and methods (e.g. rapid cycle improvement, quality measurement and reporting, plan-do-check-act).
• Develop knowledge of quality improvement models and methods (e.g. rapid cycle improvement, quality measurement and reporting, plan-do-check-act).
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Skills

SIS Assessor experience

IDD/Autism experience

Process improvement

PHI confidentiality

Education

Bachelor’s degree in Human Services

Tools

Microsoft Office

Job description

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary and Responsibilities

Job Summary

The purpose of this position is to serve as a key member of our quality improvement team who supports contract growth by working with operations to help develop educational opportunities for new and existing employees. This role is responsible for establishing a culture of continued learning.

Responsibilities

• Maintains working knowledge of the current contract and deliverables to ensure compliance.
• Exceptional Communication, organization, facilitation skills, and a strong team ethic is a must;ability to support and influence a team environment.
• Ability to interact effectively with internal and external customers in a professional and courteous manner under hectic and changing conditions.
• Previous workload management experience strongly preferred.
• Strong critical thinking and problem solving skills necessary.
• Ability to organize, synthesize, and analyze large amounts of information.
• Strong verbal and written skills. Must be able to communicate effectively with diverse audiences including physicians, nurses, allied health professionals, administrators, and a wide-variety of non-technical staff.
• Works with supervisor and appropriate staff to establish and maintain a performance measurement/indicator system for Operations.
• Works with Supervisor to develop evaluation tools that will produce quantitative and qualitative data and findings to validate compliance and competence.
• Works with Supervisor to identify and maximize opportunities to use data and reports to improve services, processes and products.
• Works with Supervisor to provide IRR studies and any other Quality Improvement studies conducted as required for assigned contracts or customers, both internal and external.
• Works with Peer Reviewer recruitment and assists with credentialing and invoice questions
• Works with Supervisor to facilitate the development and implementation of quality improvement plans, including policies, procedures and guidelines.
• Work with Supervisor to prepare and provide data analysis of performance indicators and Quality Summary Reports to Senior Management.
• Works with Supervisor to maintain documented standards of performance and identifying all deviations from the quality improvement plan.
• Increasing knowledge of quality improvement models and methods (e.g. rapid cycle improvement, quality measurement and reporting, plan-do-check-act).
• Develop knowledge of quality improvement models and methods (e.g. rapid cycle improvement, quality measurement and reporting, plan-do-check-act).
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Qualifications

Required Qualifications

• Requires a bachelor’s degree in Human Services (Special Education, Social Work, Psychology or similar)
• 2+ years of experience as a SIS (Supports Intensity Scale) Assessor
• Minimum two years of direct experience working with individuals with IDD/Autism
• General knowledge of how to apply process improvement to everyday situations.
• Proficiency in use of productivity tools including Microsoft Office (Word, Excel, Outlook, SharePoint, etc)
• Must have dedicated home workspace committed to confidentiality of PHI

Preferred Qualifications

• Familiarity with PA ODP waiver programs is strongly desired
• Excellent communication (verbal and written), organizational, presentation, and interpersonal skills required.
• Ability to manage multiple projects and set priorities.
• Ability to establish and maintain effective working relationships with customer, vendors, and others.
• Strong critical thinking skills necessary.
• Attentiveness to deadlines and the ability to prioritize in a fast-paced environment.
• Outstanding organization skills and attention to detail.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Thank You!

We are committed to providing a secure and positive hiring experience. Depending on the role, interviews may be conducted virtually, in person, or through a combination of both. As part of our recruitment process, candidates may be asked to participate in identity verification measures to help ensure the integrity of the hiring process.

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay range for this position is listed below.

“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”

Pay Range

USD $47,760.00 - USD $59,700.00 /Yr.