Quality Improvement Lead - Compliance & Performance

Judson Center; Farmington Hills (MI); On-site; USD 85,000 - 110,000; Full time

Job summary

Judson Center is seeking a Quality Improvement Supervisor to oversee the organization’s continuous quality improvement initiatives, audits, and data analysis. You will coordinate communications, compliance activities, accreditation reviews, and performance improvement projects across the agency under the Director of Quality and Corporate Compliance.

You will supervise Quality Improvement Specialists, develop project plans, monitor milestones, and foster a culture of quality, accountability, and

Qualifications

• Bachelor’s degree in psychology, communications, public relations, quality assurance, nonprofit management, or related field.
• 5+ years in quality management, regulatory compliance, and credentialing, with ≥2 years in leadership.
• CPHQ or PMP certification preferred.
• Experience with audits, inspections, regulatory reporting, and credentialing for payors.
• Experience with governmental entities, managed care, Medicaid, and/or insurers.
• Advanced Excel, reporting systems, dashboards, and data analysis.
• Valid Michigan driver’s license and insurable driving record.

Responsibilities

• Coordinate and oversee quality improvement activities across all agency programs and service lines.
• Lead quality improvement committees, performance improvement teams, and workgroups.
• Identify opportunities to improve quality, outcomes, service delivery, compliance, and operations.
• Develop, implement, and monitor the Annual Quality Improvement Plan.
• Supervise Quality Improvement Specialists and department staff.
• Provide onboarding, mentoring, coaching, training, and professional development.
• Conduct supervision meetings, evaluations, and competency assessments.
• Manage workloads, projects, audits, and reporting activities.
• Foster a culture of quality, compliance, accountability, and customer service.
• Coordinate audits, readiness plans, and compliance monitoring calendars.
• Prepare for COA, licensing reviews, Medicaid, PIHP/CMHSP, and other external reviews.
• Coordinate collection, validation, and submission of quality data.
• Develop corrective action plans and monitor contractual quality requirements.
• Collaborate with programs and departments to ensure payer/regulatory expectations.
• Serve as central coordinator between Quality and Corporate Compliance and all programs.

Skills

Quality assurance

Regulatory compliance

Credentialing

Project management

Data analysis

Leadership

Education

Bachelor’s degree in psychology, communications, public relations, quality assurance, nonprofit management, or related field

Master’s degree preferred

Tools

Microsoft Excel

PowerPoint

Raiser’s Edge

Dashboard development

Job description

Judson Center is seeking a Quality Improvement Supervisor to oversee the organization’s continuous quality improvement initiatives, audits, and data analysis. You will coordinate communications, compliance activities, accreditation reviews, and performance improvement projects across the agency under the Director of Quality and Corporate Compliance.

You will supervise Quality Improvement Specialists, develop project plans, monitor milestones, and foster a culture of quality, accountability, and