Quality Improvement & Compliance Auditor

NORTH SUFFOLK COMMUNITY SERVICES INC; Revere (MA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

Public Service Loan Forgiveness

Health & Dental Insurance

Life Insurance

403 (b) Retirement Plan

Disability Insurance

Flexible Spending Accounts

Credit Union Banking

Tuition Remission Program

Employee Referral Bonus Program

Discounted Movie Tickets

Comprehensive Training Program

Internal Advancement Opportunities

Job summary

North Suffolk Community Services Inc in Revere, MA, is seeking a Quality Enhancement Specialist. This full-time role (36 hours/week) onsite, Monday–Thursday 8am–5pm, supports the Quality Management Department with auditing, licensing coordination, and data-driven improvement initiatives across programs.

You will lead comprehensive audits, prepare action plans, provide staff training, and coordinate with program managers to ensure compliance and quality.

Qualifications

• Experience in Quality Improvement and auditing processes.
• Experience delivering direct care or supporting QA implementations.
• Ability to travel between sites and visit programs using a vehicle.
• Knowledge of licensing, survey and certification processes preferred.

Responsibilities

• Coordinate Licensing and Certification preparation with the Director of Quality Management, Service Coordinators, and Program Managers.
• Be a member of the Positive Behavior Supports Leadership Team
• Coordinate and lead the comprehensive audit process with managers twice per year at each program
• Compile comprehensive audit action plans
• Maintain spreadsheets and documentation tracking audit data and follow-up actions
• Oversee HCSIS documentation, incident management and trend reporting; support finalizing items as requested
• Participate in performance indicator data reviews including adverse events and QM meetings
• Provide staff training on ISP processes, documentation, incident reporting, HIPAA, and Quality Enhancement systems
• Create and manage ISP data collection processes
• Conduct annual satisfaction surveys
• Provide on-site support to managers and staff
• Attend trainings and cross-train other QM areas as needed

Skills

Quality improvement

Auditing systems

Project coordination

Vehicle access for site visits

Regulatory knowledge (DDS/DMH/EI)

Education

Bachelor’s degree preferred

Job description

North Suffolk Community Services Inc in Revere, MA, is seeking a Quality Enhancement Specialist. This full-time role (36 hours/week) onsite, Monday–Thursday 8am–5pm, supports the Quality Management Department with auditing, licensing coordination, and data-driven improvement initiatives across programs.

You will lead comprehensive audits, prepare action plans, provide staff training, and coordinate with program managers to ensure compliance and quality.