Quality Enhancement Specialist

North Suffolk Community Services, Inc.; Revere (MA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

Public Service Loan Forgiveness

Health & Dental Insurance

Life Insurance

403(b) Retirement Plan

Disability Insurance

Flexible Spending Accounts

Credit Union Banking

State Tuition Remission Program

Employee Referral Bonus Program

Discounted Movie Tickets

Comprehensive Training Program

Internal Advancement Opportunities

Job summary

North Suffolk Community Services, Inc. seeks a Quality Enhancement Specialist to support quality management through audits, licensing preparation, and performance improvement initiatives in Revere, MA.

This onsite role ensures accuracy and regulatory compliance across programs. The position is full-time (36 hours/week), with duties including leading audits, compiling action plans, and staff training within the Quality Management Department.

Qualifications

• Bachelor’s Degree preferred but not required.
• Experience providing direct care or implementing Quality Improvement and Auditing systems.
• Vehicle access to visit programs and travel between sites; knowledge of regulatory processes preferred.

Responsibilities

• Coordinate Licensing and Certification preparation with leadership and program managers.
• Lead comprehensive audit processes with managers twice per year.
• Create and manage audit action plans and follow-up.
• Maintain audit data tracking spreadsheets and documentation.
• Oversee incident management and trend reporting in HCSIS.
• Participate in performance indicator reviews and QM meetings.
• Provide staff training on ISP processes, documentation, HIPAA, and QA systems.
• Conduct annual satisfaction surveys and provide on-site support.

Skills

Auditing systems

Direct care experience

Vehicle required

Education

Bachelor's degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Quality Enhancement Specialist

Quality Enhancement Support Revere, MA, US

2 days ago Requisition ID: 4372

Salary Range: $60,000.00 To $71,644.00 Hourly

North Suffolk is looking for a Quality Enhancement Specialist to join our team! The Quality Enhancement Specialist supports clients and staff in the Quality Management Department by providing comprehensive, spot, and any additional auditing processes as needed in coordination with licensing authorities, Licensing and Certification preparation processes.

This position is full-time (36 hours per week) Monday-Thursday 8am-5pm ONSITE in Revere, MA.

What you’ll do:

• Coordinate Licensing and Certification preparation processes in conjunction with the Director of Quality Management, Service Coordinators, and Program Managers.
• Be a member of the Positive Behavior Supports Leadership Team
• Coordinate and lead the comprehensive audit process with managers twice per year at each program
• Compile comprehensive audit action plans
• Maintain spreadsheets and documentation used to track comprehensive audit data throughout the agency, including follow up actions
• Oversee HCSIS documentation, including incident management and trend reporting; provide additional support in completing/finalizing items as requested
• Participate in performance indicator data review processes, including adverse events, and monthly QM meetings specific to the division
• Provide staff training as assigned, including, but not limited to, ISP processes, documentation training, incident reporting, HIPAA training, and Quality Enhancement Systems
• Create and manage ISP data collection process.
• Conduct annual satisfaction surveys
• Provide on-site support to managers and staff
• Attend trainings and participate in cross training/support of other areas in the QM department when needed.

What you’ll need:

• Education: Bachelor’s Degree preferred but not required.
• Experience: Experience providing direct care or experience implementing Quality Improvement and Auditing systems.
• Skills/Other: Access to a vehicle in order to visit programs, conduct audits, and travel between sites. Knowledge of DDS, DMH, EI, and Outpatient, regulations, including Licensing, Survey and Certification processes preferred.

Competitive & Comprehensive Benefits:

• Paid Time Off – Two weeks’ Vacation per year (three weeks after 1 year of service), 12 Sick Days per year, and 11 Paid Holidays per year
• Eligible employer for the Public Service Loan Forgiveness program
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical & Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities