Onsite Quality Improvement & Audit Lead

North Suffolk Community Services, Inc.; Revere (MA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

Public Service Loan Forgiveness

Health & Dental Insurance

Life Insurance

403(b) Retirement Plan

Disability Insurance

Flexible Spending Accounts

Credit Union Banking

State Tuition Remission Program

Employee Referral Bonus Program

Discounted Movie Tickets

Comprehensive Training Program

Internal Advancement Opportunities

Job summary

North Suffolk Community Services, Inc. seeks a Quality Enhancement Specialist to support quality management through audits, licensing preparation, and performance improvement initiatives in Revere, MA.

This onsite role ensures accuracy and regulatory compliance across programs. The position is full-time (36 hours/week), with duties including leading audits, compiling action plans, and staff training within the Quality Management Department.

Qualifications

• Bachelor’s Degree preferred but not required.
• Experience providing direct care or implementing Quality Improvement and Auditing systems.
• Vehicle access to visit programs and travel between sites; knowledge of regulatory processes preferred.

Responsibilities

• Coordinate Licensing and Certification preparation with leadership and program managers.
• Lead comprehensive audit processes with managers twice per year.
• Create and manage audit action plans and follow-up.
• Maintain audit data tracking spreadsheets and documentation.
• Oversee incident management and trend reporting in HCSIS.
• Participate in performance indicator reviews and QM meetings.
• Provide staff training on ISP processes, documentation, HIPAA, and QA systems.
• Conduct annual satisfaction surveys and provide on-site support.

Skills

Auditing systems

Direct care experience

Vehicle required

Education

Bachelor's degree

Job description

North Suffolk Community Services, Inc. seeks a Quality Enhancement Specialist to support quality management through audits, licensing preparation, and performance improvement initiatives in Revere, MA.

This onsite role ensures accuracy and regulatory compliance across programs. The position is full-time (36 hours/week), with duties including leading audits, compiling action plans, and staff training within the Quality Management Department.