Field Quality Assurance Specialist

Fountain

Portland (ME)

On-site

USD 55,000 - 75,000

Full time

18 hours ago

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Job summary

Fountain in Portland, ME is seeking a Quality Control Field Specialist to oversee quality standards across warehouse and field installation operations. You will own quality control programs, inspection frameworks, reporting, and corrective action processes to ensure installations meet company standards, manufacturer specifications, and safety requirements.

Collaborate with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent

Qualifications

Associate's degree or Vocational Education.
2-4 years of installation and/or quality control experience.
Experience with quality programs in field-based or installation environments.

Responsibilities

Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations.
Lead non-conformance management, including root cause analysis, corrective action planning, and follow-up validation.
Partner with Installation and Quality Control leadership to improve material handling, job readiness, and installation execution quality.
Evaluate installer and crew performance using inspection data; provide structured feedback, recommendations, and retraining guidance.
Develop and support quality-focused training initiatives for installers and installation partners, including onboarding and ongoing skill development.
Monitor and report on quality metrics, rework rates, service trends, and compliance outcomes; present insights to leadership.
Ensure quality procedures align with safety standards and company policies; identify risks and elevate systemic issues proactively.