Regional Quality Control Lead - Field Installations

Fountain; Phoenix (AZ); On-site; USD 75,000 - 95,000; Full time

Job summary

Fountain is seeking a Regional Quality Control Specialist to oversee and continuously improve quality standards across warehouse and field installation operations. You will own quality control programs, inspection frameworks, reporting, and corrective action processes to ensure installations meet specifications and safety requirements.

You will partner with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent customer outcomes.

Qualifications

• 2-4 years of installation and/or quality control experience.
• Strong analytical and documentation skills.
• Strong communication skills to influence installers, peers, and leadership.
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status.

Responsibilities

• Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations.
• Conduct and oversee field and warehouse inspections; analyze findings, identify trends, and determine corrective actions to prevent repeat issues.
• Lead non-conformance management, including root cause analysis, corrective action planning, and follow-up validation.
• Partner with Installation and Quality Control leadership to improve material handling, job readiness, and installation execution quality.
• Evaluate installer and crew performance using inspection data; provide structured feedback, recommendations, and retraining guidance.
• Develop and support quality-focused training initiatives for installers and installation partners, including onboarding and ongoing skill development.
• Monitor and report on quality metrics, rework rates, service trends, and compliance outcomes; present insights to leadership.
• Ensure quality procedures align with safety standards and company policies; identify risks and elevate systemic issues proactively.

Skills

Analytical skills

Documentation skills

Communication skills

Tools

CRM

Inspection tools

Reporting systems

Job description

Fountain is seeking a Regional Quality Control Specialist to oversee and continuously improve quality standards across warehouse and field installation operations. You will own quality control programs, inspection frameworks, reporting, and corrective action processes to ensure installations meet specifications and safety requirements.

You will partner with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent customer outcomes.