Quality Excellence Leader | ISO 9001, QMS & CI

Hapco Pole Products; Abingdon (VA); On-site; USD 110,000 - 160,000; Full time

Job summary

Hapco Pole Products seeks an experienced Quality Manager to oversee the Quality Management function, ensuring products and processes meet customer requirements, industry standards, and company quality objectives.

You will lead quality assurance programs, audits, CAPA, and continuous improvement across the organization, partnering with cross-functional teams to raise quality performance and supplier quality while supporting a culture of ongoing excellence.

Qualifications

• Bachelor’s degree in a technical, scientific, statistical, engineering, or related field; or equivalent combination of education and experience.
• Minimum of 5 years of directly related quality management or quality assurance experience.
• Experience with QMS, ISO standards, auditing, and manufacturing quality systems.
• Strong technical writing, training, and computer skills.

Responsibilities

• Formulate and maintain quality control objectives.
• Manage and maintain the Quality Management System (QMS).
• Ensure compliance with quality standards and product specifications.
• Maintain ISO 9001 and AISC certifications through audit preparation and execution.
• Manage third-party inspections, testing, and audits.
• Review test and measurement results to verify product quality.
• Lead day-to-day quality assurance activities for the production facility.
• Investigate field complaints and identify root causes.
• Develop and implement corrective and preventive actions (CAPA).
• Oversee corrective actions and continuous improvement initiatives.
• Analyze field complaints, credits, and RMA data to identify trends and improvement opportunities.
• Drive process improvements to reduce defects and customer complaints.
• Review, analyze, and trend Non-Conformance Reports (NCRs); identify root causes; and develop, implement, and monitor corrective action plans to prevent recurrence and drive continuous process improvement.

Skills

Quality Management

Auditing

Continuous Improvement

Root Cause Analysis

Leadership

Education

Bachelor’s degree in technical/scientific/engineering field

Tools

QMS software

ISO standards knowledge

Job description

Hapco Pole Products seeks an experienced Quality Manager to oversee the Quality Management function, ensuring products and processes meet customer requirements, industry standards, and company quality objectives.

You will lead quality assurance programs, audits, CAPA, and continuous improvement across the organization, partnering with cross-functional teams to raise quality performance and supplier quality while supporting a culture of ongoing excellence.